Assistant Head Butler, Pre-Opening The St. Regis London

Assistant Head Butler

Coming soon to the heart of Mayfair The St. Regis London marks the brands prestigious debut in the United Kingdom. This is a destination where history and modernity meet where the energy of the city is palpable and where every arrival feels personal. With signature butler service refined interiors by Richmond International and an unmatched Bond Street address The St. Regis London embodies Live Exquisite a celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the world.

The Butler programme is the heart and soul of the legacy hightouch personalised and exquisitely delivered. As Assistant Head Butler you will support the Head Butler in orchestrating this hallmark service ensuring that every guest journey from prearrival to departure is seamless anticipatory and deeply memorable.
This role is ideal for a luxury service professional with impeccable attention to detail a passion for creating meaningful guest connections and the ability to lead and inspire a team in delivering truly bespoke experiences.

Key Responsibilities

Supporting Butler Service Operations

• Assist the Head Butler with daily operations of the Butler team ensuring service quality exceeds expectations
• Support all prearrival preparation guest communication and VIP coordination
• Oversee the Butler Service Desk to ensure efficient and elegant service delivery
• Assist with daily standups communicating updates priorities and service goals
• Prepare checkin and VIP lists helping allocate team assignments and resources
• Uphold privacy discretion and confidentiality for all guests especially VIPs
• Reinforce consistent execution of brand standards and signature Butler rituals

Guest Relations Excellence

• Build rapport with VIP and repeat guests actively gathering preferences and anticipating needs
• Lead by example to ensure the team delivers warm intuitive and personalised service
• Support the resolution of guest concerns with poise professionalism and grace
• Engage with guests throughout their stay to ensure satisfaction and enhance their experience
• Encourage the team to use brand service recovery processes to delight guests

Team Leadership & Development

• Support the Head Butler in leading coaching and developing the Butler team
• Mentor new butlers and valets to deliver uncompromising service
• Promote a culture of trust respect and crossdepartmental collaboration
• Assist with staff scheduling training and daily supervision of team performance
• Help ensure coverage across the department and assist Front Office leadership as needed

Operational & Financial Support

• Support the management of departmental costs and inventory of supplies
• Help monitor labour needs to meet business demands while balancing efficiency
• Assist in reviewing operational data to support continuous improvement
• Help maintain compliance with all standards operating procedures and luxury brand expectations

Core Competencies

We are seeking a sophisticated and servicedriven professional who brings elegance presence and an unwavering commitment to excellence. You should have:

• Proven experience in a similar role ideally within a 5star hotel or luxury environment
• Strong decisionmaking and problemsolving skills with a calm and confident presence.
• Experience engaging with VIP and highprofile guests demonstrating discretion and emotional intelligence.
• A passion for personalised anticipatory service and consistently flawless execution.
• Excellent interpersonal and communication skills.
• Ability to lead mentor and inspire a dedicated butler team.
• Professional presentation with exceptional attention to detail.
• Confidence in anticipating guest needs and responding with discretion and precision.

AtThe St. Regis London our Hosts are the heartbeat of our legacy of exceptional honour of your dedication we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHubs exclusive retail wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty crafted with care and served in our staff restaurant featuring wholesome quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated birthday anniversaries personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or any other basis protected by applicable law.