Digital Office Support Apprentice

About Star Refrigeration:

Star Refrigeration is the UKs largest independent industrial refrigeration engineering company founded in 1970 working with customers from design to commissioning and maintenance supported by a nationwide branch structure. The company is comprised of six business units and currently has around 450employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.

About the role:

This is a great opportunity to start your career with Star Refrigeration learning how a large engineering business operates while gaining hands-on experience and structured training. As an apprentice youll work collaboratively with engineers managers and customers and over time become a super user of Star Refrigerations digital systems. Youll also act as a first responder for administrative and customer queries within the branch.

Responsibilities:

• Act as a first responder for customer and internal enquiries using our Business Management System COINS and the SMART Service Management System to log track and resolve queries
• Accurately input and manage data across all revenue streams using COINS Business Management System supporting invoicing cost recovery and financial accuracy
• Manage and securely transfer company documentation using FTP applications
• Work collaboratively across the branch to support engineers managers and customers sharing information through Microsoft Outlook and Microsoft Teams
• Create manage and progress purchase orders and work orders within COINS in line with Star Refrigeration processes
• Support monthly financial reviews to provide management information and resolve data queries
• Maintain customer relationships and respond to enquiries professionally using Outlook Word and Excel to prepare correspondence reports and documentation
• Identify opportunities to improve processes and systems as your confidence grows progressing through training to become a super user of COINS and SMART systems

The skills you will need:

• Organised motivated and keen to learn
• Confident communicating with customers and colleagues
• Comfortable working with IT systems and digital tools
• Able to multitask prioritise and take initiative
• Enjoys working as part of a team

Salary: 18564 per annum

Working hours: Monday - Thursday 8am 4:30pm Friday 8am 3:30pm

Benefits:

• Annual leave: 35 days
• Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVCs
• Company car scheme: choice of car or van
• Professional development: bi-annual reviews on development to encourage career growth
• Private medical insurance available after 6 months of employment with additional family option
• Permanent health insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
• Life assurance: 6 x annual salary
• Employee assistance programme: 24/7 fully confidential service offering practical support and access to counsellorsfor a range of personal as well as work related issues
• Star share ownership plan: option to become a company shareholder through pre-tax saving scheme
• Bi-annual salary increases for all employees linked to RPI
• Annual company profitability bonus
• Employee milestone bonus including increased holiday entitlement
• Unrivalled job security

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in help you develop all the skills you need to be successful in your job role and pass your assessments and can provide one to one support.

Starting with insights into your current potential they plan your growth in a programmatic way close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion as well as the valuable work experience you have gained you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.