IS Support Technician II

For assistance on how to apply please click here

Job Description:

About The Andersons Inc.

The Andersons Inc. is a North American agriculture and renewable fuels company that conducts business in the agribusiness and renewables sectors. Guided by its Statement of Principles The Andersons is committed to providing extraordinary service to its customers helping its employees improve supporting its communities and increasing the value of the company. For more information please visit .

Position Overview

This position is responsible for the installation configuration and maintenance of computer hardware software peripherals and data communication addition the incumbent will provide moderately complex technical support using troubleshooting and problem-solving skills to ensure timely resolution to end user problems and requests.

Key Responsibilities

• Install configure troubleshoot and repair computer hardware and software peripherals and data communication devices. This includes installation of network adapters and support of hardware connections

• Provide first level support and perform preliminary investigation of technical operational and hardware problems. If unable to resolve the problem escalate to ensure that end user problems are resolved in a timely and accurate manner

• Answer helpdesk calls and e-mail requests in a responsive and professional manner analyzing the problem taking proper corrective action documenting actions and notifying user of the resolution and/or status of their request

• Perform basic maintenance of user accounts

• Set up and deploy computer equipment for employee use ensuring proper installation of auxiliary devices cables operating systems and appropriate software

• Provide administrative coordination by maintaining documentation relating to support tasks and resolution maintaining computer equipment and inventory records and monitoring the shipment/arrival/return of equipment to vendors or end users

What is Expected of You and Others at This Level

• Expands skills in own work area within an analytical/scientific method or operational process

• Applies experience and skills to complete assigned work within own area of expertise

• Works within standard operation procedures and/or scientific methods

• Works with a moderate degree of supervision

• Make recommendations to policies and procedures to contribute to continuous improvement efforts.

Competencies Expected of You and Others at This Level

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizes the value that different perspectives and cultures bring to an organization.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done with a focus on continuous improvement.
• Instills Trust - Gaining the confidence and trust of others through honesty. Integrity and authenticity
• Ensures Accountability - Holding self and others accountable for meeting commitments
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

Minimum Qualifications & Skills

• High School Diploma or GED equivalent required

• Associates degree in information systems computer science or related discipline required

• Strong interpersonal communication and customer service skills required

• Prior experience with Microsoft Suite ticketing software Azure and related programs preferred

• 1-3 years relevant experience required

This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols policies procedures and consistent with the spirit and philosophy of The Andersons Statement of Principles.

#LI-EM

Note: The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities duties and skills required of personnel so classified. Also they do not establish a contract for employment and are subject to change at the discretion of the employer. The Andersons Inc. is a Drug-Free Workplace. The Andersons Inc. is an EO employer M/F/Veteran/Disability/Gender Identity/Sexual Orientation.

Note: The Andersons Inc. conducts drug alcohol and/or medical testing of applicants and employees based on type of position. A copy of our testing policy is available by contacting the HR Department at .

We do not accept resumes from headhunters placement agencies or other suppliers that have not signed a formal agreement with us.

PHISHING SCAM WARNING: The Andersons is aware of the continued increase of phishing scams leveraging various methods of attack via email text voice and social media. Please note that The Andersons only uses company email addresses which contain @ to communicate with candidates via email. If you are contacted by someone about an open job at The Andersons please verify the domain of the senders email address and that they are asking you to apply on this website. If you believe youve been a victim of a phishing scam please visit the Department of Homeland Securitys Cyber Smart website to learn how to report it.