Customer Success Manager (Portuguese Speaking)

As a Customer Success Manager reporting to the Director of Customer Success youll play a critical role in driving adoption and long-term value for clients using Nasdaq Governance Solutions products. Youll build trusted relationships ensure clients maximize the benefits of our technology and services and identify opportunities for growth and engagement. Fluency in Portuguese and Spanish is essential to support our diverse global client base.

Youll thrive in this position if youre client-focused proactive and skilled at navigating complex organizations to deliver measurable results in a fast-paced collaborative environment.

Key Responsibilities

• Partner with clients to understand their objectives and ensure they fully adopt and benefit from Nasdaq Governance Solutions products.
• Build and maintain relationships across client organizations engaging stakeholders at all levels to drive service utilization and satisfaction.
• Collaborate with Account Directors and internal teams to resolve issues mitigate risk and support retention strategies.
• Identify and communicate upsell and cross-sell opportunities that align with client needs and business goals.
• Support seamless onboarding for new clients working cross-functionally to deliver a positive experience from day one.

Required Qualifications

• Bachelors degree or equivalent practical experience.
• 35 years of experience in customer success account management or client-facing roles.
• Strong relationship-building skills with the ability to engage stakeholders across all organizational levels.
• Clear communication with excellent presentation and problem-solving abilities.
• Ability to work independently and stay composed under pressure in a dynamic fast-paced environment.
• Fluency in Portuguese and Spanish to support our global client engagement.

Preferred Qualifications

• Experience in governance corporate services fintech or capital markets.
• Familiarity with SaaS platforms and customer success methodologies.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

Were proud to offer a competitive rewards package that is meaningful recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaqs overall success.

In addition to base salary Nasdaq offers significant other compensation (annual bonus/commissions and equity) benefits and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate including but not limited to: skill set experience education/training business needs and market demands.

Nasdaqs programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match Employee Stock Purchase Program with 15% discount Student loan repayment program up to $10k Company paid life and disability plans Generous paid time off
• Prioritize Health: Comprehensive medical dental and vision coverage Health spending account with employer contribution Paid flex days to support mental wellbeing Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions) Paid parental leave Fertility benefits Paid bereavement leave
• Connect with Community: Company gift matching program Employee resource groups Paid volunteer days
• Grow Career: Education Assistance Program Robust job skills training and Professional development opportunities

For more information visit Nasdaq Benefits & Rewards Career page.