Program Support Administrative Officer
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Job Summary
Federation TAFE SMB Campus
Full-time fixed-term appointment until December 2026
HEW 4 - $72998 p.a. plus up to 17% superannuationPosition closing date: 15/03/2026
Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support social equity skills and employment we are driven to make difference to every student and the community providing lifelong learning skills and research locally regionally and globally.
With University and TAFE campuses in Ballarat Berwick Gippsland and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.
About the role
As the Program Support Administrative Officer you will be the first point of contact with individuals seeking assistance through Federation TAFEs Skills and Jobs Centre Career Advice Service and Reconnect programs. This position provides a range of end-to-end administrative support including the maintenance of student data. You will work collaboratively to support the achievement of Federation TAFEs operational outcomes.
You will:
provide effective and efficient end-to-end administrative support to Federation TAFE and related commercial activities;
provide reception and exceptional customer service across Federation TAFE ensuring prompt and accurate information and advice is provided for prospective and current students commercial clients members of the public and University staff;
be a point of contact for clients to answer enquiries support applications information/induction sessions tours and facilitating enrolments; and
provide administrative support for the collection of data for internal and external reporting including Performance Panels and government reports.
About you
Reporting to the Team Leader Reconnect Skills and Jobs Centre you will work collaboratively with a range of internal and external stakeholders and will have experience in providing effective and efficient end to end administrative support in a complex education setting.
You will possess demonstrated:
problem solving organisational and time management skills and the ability to prioritise work demands to meet conflicting deadlines in a busy office environment;
experience using student management systems along with knowledge of finance systems and room booking systems;
interpersonal and communication skills including the demonstrated ability work in cross functional and diverse teams.
Microsoft Office software skills in particular Word Excel PowerPoint Teams and email as well as the demonstrated ability to use other relevant applications.
All University positions must hold a valid Employer Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.
How to apply
Please apply by Sunday 15 March 2026
Applicants are required to submit a suitability statement not to exceed two-pages and a resume.
Federation University is committed to The Circle Back Initiative program whereby we will respond to every applicant.
If you are experiencing technical difficulties with your application please email the Recruitment team or phone. Our position descriptions also list a contact person for job specific inquiries.
Let our staff tell you more.
Required Experience:
Unclear Seniority
Key Skills
- Public Health
- Program Management
- ICD Coding
- Military Experience
- Analysis Skills
- Research Experience
- Security
- Economic Development
- Counterintelligence
- Program Design
- Program Development
- Writing Skills
