Reception & Accomodation Manager

Join our SmartRental team!

SmartRental Group is a young company with great dynamism dedicated to the operation and management of properties for the tourism and catering sector.

Our vision is to be the European leader in the market providing diverse solutions and adapted to all accommodation needs.

With more than 10 years of experience our activity focuses on hotels apartments hostels student residences and luxury residences for the elderly.

Our portfolio has brands such as SmartRental Collection Akeah Malacuna Live It Suio Evoca and Lemonade covering various vertical markets in the Living and Hospitality sector.

What will you do

• Oversee the daily operations of the reception area to ensure smooth and efficient service.

• Greet guests manage checkins/outs and ensure a welcoming and professional environment.

• Resolve guest queries issues and complaints promptly and professionally.

• Ensure high standards of customer service are maintained at all times.

• Coordinate guest requests and communicate with relevant departments (housekeeping maintenance catering).

• Manage room allocations availability and bookings to maximise occupancy and revenue.

• Conduct regular inspections of rooms and common areas to maintain quality standards.

• Liaise with housekeeping to ensure timely turnover of rooms and cleanliness standards.

• Monitor and maintain accommodation facilities reporting maintenance needs and ensuring quick resolution.

• Lead supervise and schedule reception staff. Provide training guidance and performance feedback to ensure team effectiveness. Foster a positive working environment that promotes teamwork and excellent service

• Maintain accurate records of bookings payments guest information and occupancy levels.

• Prepare and present regular operational reports (occupancy customer feedback staff performance).

• Ensure compliance with health & safety security and organisational policies.

• Implement and update procedures to improve efficiency and guest satisfaction.

• Monitor guest satisfaction levels and introduce initiatives to improve service quality.

• Ensure the reception and accommodation environment is clean organised and guestready. Support the development of hospitality standards and service protocols.

What do we look for

Proven experience in hospitality frontdesk management or accommodation services 3 years in a supervisor role.

Experience managing or leading a team within a hospitality or customerfacing environment.

Familiarity with booking systems property management systems (PMS) and Microsoft office

Strong customer service and communication skills

Excellent organisational and multitasking abilities

Proven leadership skills; able to train support and motivate staff

Good problem-solving and decision-making capabilities

Proficient in reception software booking platforms and Microsoft Office

Accurate in managing reports schedules and administrative tasks

Professional appearance with a positive welcoming attitude

High attention to detail

Flexible and adaptable including evening/weekend availability

What do we offer

• Competitive salary.

• Possibility of professional development and growth within an expanding company.

• Discounts on our hotels restaurants and events. Additionally we also offer discounts in multiple sectors through the Perks at Work platform.