Junior Team Leader-German Speaking (Colombia)

Join a vibrant international team dedicated to making the Internet a safer place for everyone!

Who are we

Besedo is a tech company delivering Trust & Safety solutions to online marketplaces worldwide. Every year we review and moderate over 500 million pieces of user-generated content and block more than 40 million fraud attempts helping online platforms stay safe and trusted for millions of users.

About the Role:

As a Team Leader you will support the Assignment Manager and help ensure that our teams deliver high-quality services to our clients.

You will play a key role in maintaining service levels balancing efficiency and quality and supporting the day-to-day performance and development of the team.

You will take a hands-on approach to coaching monitoring and supporting team members while also contributing to a positive team culture and strong client relationships.

Your Responsibilities:

• Support the Assignment Manager in maintaining service levels in line with client expectations and contractual agreements.

• Monitor team performance and quality providing guidance and coaching where needed.

• Support team members with day-to-day questions escalations and workflow challenges.

• Ensure understanding and correct application of client policies and guidelines.

• Review and make decisions on images accounts and text-based content including potentially sensitive material.

• Identify trends common end-user mistakes and improvement opportunities and share insights with managers.

• Escalate policy violations and fraud cases using internal tools and processes.

• Support continuous improvement in workflows automation and operational processes.

• Collaborate effectively with internal teams and client stakeholders.

• Participate in training and support knowledge sharing within the team.

• Support different workflows clients and markets as required.

Skills Knowledge & Expertise:

• German language skills C1 (Proficient/Advanced)

• English language skills A2-B1 (Basic / Conversational)

• Good computer skills especially Microsoft Excel.

• Strong interpersonal skills and a collaborative mindset.

• Ability to lead by example and support team motivation.

• Interest in coaching feedback and people development.

• Good understanding of online marketplaces and publication rules.

• Willingness to work on a shift basis including Saturdays and Sundays.

• Interest in markets shared economy and new technologies is a plus.

• Previous experience in content moderation customer service or online business is an advantage.

We offer:

Possibility to work from home
An opportunity to make a positive impact on the digital world.
A stimulating and rewarding job in an international innovative and fast-moving technology company.
Career development opportunities within the company.
Comprehensive training and onboarding.
Fun events great colleagues and a cool and pleasant workplace.
Additional annual leave days for every year of tenure.