Client Service Director Client Partner Digital Solutions (mfx)
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
This is a client lead position not a teamlead position. You are the primary point of contact for our clients and always strike the right tone in every situation. You nurture your client relationships with passion curiosity openness and creativity. Our clients seek you out as a partner and advisor because of your personality and expertise to successfully tackle their digital challenges through joint projects.
What you will do:
- You build close and trusting relationships with the clients you manage
- You consult our clients on identifying and effectively utilizing opportunities along their customers digital customer journey
- You are responsible for the continuous expansion of the business relationship with several of our clients
- You are responsible for the preparation of proposals and together with colleagues from the Client Partner Team accountable for the agencys annual purchase order volume
Requirements
What we expect:
- Strong client orientation and at least 6 years of professional experience in client service management account management or consulting (in a corporation or on the agency side)
- Successfully completed university degree (in engineering economics or similar) or comparable qualification
- You enjoy working strategically and are passionate about digital topics
- You are interested in people easily connect with others listen with curiosity and recognize whats essential
- Mandatory: Proficient English skills and very good German language skills (written and spoken)
Contact
Marion Huwatscheck
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
At Virtual Identity we are passionate about tackling day-to-day problems, solving them digitally and coming up with solutions that are not only fun but – most importantly – useful. For people as well as brands. We have done so for the past 30 years and are currently counting 150 colle ... View more
