Manager Process Improvement

OPERATIONS DIVISION TE WĀHANGA WHAKAHAERE
OFFICE OF TRANSFORMATION AND IMPROVEMENT TE TARI WHAKAUMU ME TE WHAKAPAI AKE

Te mahi The role

Were looking for a strategic future focused leader to help shape how the University operates. As our Manager Process Improvement youll drive enterprise wide transformation across academic and professional services with a strong emphasis on digital enablement automation and people centred change.

Working closely with senior leaders and the Digital Division youll lead initiatives that not only improve processes but shift how services are delivered across the University. Our team is known for its collaborative innovative approach - if you thrive on partnership and driving meaningful change youll be a great fit.

What this role will cover:
Leading improvement and automation initiatives across the University
Developing and embedding an enterprise automation roadmap
Building improvement capability and strengthening organisational maturity
Partnering with Digital and cross University teams to deliver scalable sustainable solutions
Enhancing data informed decision making and enabling a culture of continuous improvement

Kā pūkeka me kā wheako Your skills and experience

Were seeking someone who brings both strategic vision and practical delivery experience. Ideally you will have:
Experience leading significant improvement or transformation programmes in complex environments.
Strong knowledge of improvement methodologies (Lean Six Sigma service design systems thinking).
Understanding of automation opportunities and enablers (workflow automation RPA Microsoft ecosystem).
Ability to build relationships and influence senior leaders technical teams and end users.
A collaborative innovative mindset with a passion for lifting capability.
Experience using data and insights to guide decisions and measure impact.
A people centred approach to change that engages and empowers others.

If youre excited about shaping the future of university services and leading work that makes a real difference wed love to hear from you.

Pūroko Further details

This is a permanent full-time (37.5 hours per week) position located in Ōtepoti Dunedin.

As well as a competitive salary we offer five weeks annual leave a 6.75% superannuation scheme and the ability to achieve real work/life balance. More information regarding employee benefits can be found here.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking people and behaviours. This means that the contributions of staff with diverse backgrounds experiences skills and perspectives are valued and respected.

For further information or to discuss the roles in confidence please contact Katie Barrett Senior Manager Continuous Improvement via the email address below.

Tono Application

To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference numberwill close on Thursday 12 March 2026.

Additional Information

Contact: Katie Barrett

Position details: Job Description

Further Information: Department Website

Create an email with a link to this vacancy: Create email

Location: About Dunedin