Field Service Paving Specialist 1

Job Summary: The Field Service Paving Technician I provides face-to-face customer service located at off- and on-site locations and is responsible for the inspection troubleshooting diagnosing repairing and reconditioning of paving construction equipment.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the companys mission and core business values; 2)Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

Performs repairs and troubleshooting offsite with minimal supervision

Performs troubleshooting and diagnoses of equipment malfunctions and failures

Removes and install parts disassembles and assembles components and tests and adjusts assemblies

Repairs and/or replaces components according to CAT standards

Tests and verifies proper operation of all repairs and adjustments

Prepares and completes all job related documents writes service reports orders parts and maintains clear customer records; in addition accesses databases required to complete job (work order parts order Vision Link DBS SimsSI SIS web)

Operates equipment and vehicles with possession of all necessary licenses and certificates

Maintains service vehicle inspection records daily inspections and driver logs as required by the Department of Transportation

Adheres to contamination control and HAZMAT rules and regulations

Maintains all company equipment tools and vehicle in good clean and working order

Communicates job progress to supervisor and customer as needed

Complete assigned jobs and task to meet/exceed flat rate times and re-do metric standards

Works overtime as required by workload and customers needs

Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner

Projects professionalism with both internal and external customers including personal appearance

Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards

Requires regular and punctual employee attendance

Performs other duties as assigned

Knowledge Skills and Abilities:

Knowledge of complex grade control systems special software/hardware required for machine communication and diagnoses intelligent compaction machine application asphalt densities mat deformities and correct machine operation procedures

Knowledge of equipment and tools including their designs uses repair and maintenance

Knowledge of safe work procedures and practices

Demonstrates proficiency with current computer software related hardware and machine electronic systems

Exceptional skills in customer service

Excellent diagnostic and trouble-shooting skills

Planning and organizing skills - prioritizes and plans work activities; uses time efficiently; plans for additional resources

Operation and control skills - controlling operations of equipment or systems

Equipment selection skills - determining the kind of tools and equipment needed to do a job

Ability to communicate clearly and effectively both verbally and in writing

Ability to operate a conventional forklift

Ability to meet deadlines and work under fast-paced highly stressful and time constraining circumstances

Ability to operate hand tools power tools pneumatic tools and equipment used in mechanical repair

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp manipulate or assemble very small objects

The ability to read write and understand information

The ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

More than one year of heavy equipment experience required; three or more years preferred

Acceptable driving record required

Must own required tools to perform repairs

High school diploma or equivalent preferred

Supervisory Responsibilities:

None

Travel:

• Travel throughout Southern Region up to 50% with the possibility of overnight travel

Physical Requirements:

Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue

Frequently moves materials or equipment weighing up to 50 pounds

Constant movement and use of limbs; this position requires good manual dexterity coordination and stamina

Ascends/descends with gradual or continuous progress by oneself using both hands and feet and climbs up and down ladders and/or equipment

Be able to maneuver safely and work underneath equipment

Routinely reacts to visual auditory and other signals including alarms and instructions and is required to visually inspect work

Work Environment:

Regularly works outdoors around moving mechanical parts and noise level may be loud at times; occasionally works indoors in environmentally controlled conditions

Exposed to weather extremes when working outside in conditions that include inclement weather heat cold and humidity

Exposure to small quantities of chemicals dust steam high-pressure water and high speed rotating equipment

Requires wearing common protective or safety equipment

Required to perform work in cramped spaces and/or high places

Disclaimer:Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

Required Experience:

IC