IT Support Analyst

A prestigious entertainment services company seeks an IT Support Analyst to join their dynamic team. The IT Support Analyst 1 provides frontline technical support to company employees across local offices and remote locations. This tactical hands-on role ensures stability of Windows workstations Microsoft 365 services RingCentral Dell hardware and essential IT systems. The ideal candidate delivers exceptional customer service in a fast-paced entertainment and studio environment.

Responsibilities

Technical Support & Operations

• Provide Tier 1 support for Windows 10/11 Microsoft 365 apps printers and workstation issues.
• Perform imaging provisioning deployment and lifecycle maintenance for Dell laptops/desktops.
• Support Microsoft 365 (Teams Outlook OneDrive) including mailbox setup and license assignments.
• Troubleshoot basic Cisco Meraki networking issues (Wi-Fi switching VPN) and escalate when necessary.
• Support RingCentral voice platform including user setup routing changes and troubleshooting.
• Maintain accurate IT asset inventory and documentation.
• Assist with helpdesk ticket management ensuring timely responses within SLAs.
• Support printers scanners AV equipment and peripherals.
• Provide hands-on support for conference rooms production/studio environments and meeting setups.
• Travel to local offices or warehouses as needed for onsite troubleshooting.
• Lift up to 50 lbs. of equipment (racks PCs monitors) when required.

User Lifecycle & Administration

• Perform user onboarding/offboarding including account creation and equipment deployment.
• Process equipment returns access changes and account deactivation.

Continuous Improvement

• Participate in continuous learning and cross-training on new technologies.
• Assist with adoption of Intune Azure AD/Entra ID and networking enhancements.

Required Skills & Experience

• 47 years of experience in helpdesk desktop support or IT support.
• Strong troubleshooting skills with Windows 10 and 11.
• Hands-on support experience with Dell laptops desktops and peripherals.
• Experience supporting Microsoft 365 applications.
• Excellent customer service and communication skills.
• Ability to work independently and learn new technologies.
• Ability to lift up to 50 lbs.

Preferred Skills

• Cisco Meraki (Wi-Fi switching MX appliance basics).
• Intune/Azure AD/Entra ID experience.
• RingCentral administration experience.
• Studio or entertainment IT support experience.
• CompTIA A or Network certification.

Working Conditions

• Hybrid schedule: 3 days onsite (assigned by IT).
• Occasional local travel to company offices or studio locations.
• Ability to work flexible hours during production or high-demand periods.

What They Offer

• Competitive salary
• Comprehensive health benefits
• Generous holiday and time off policy
• Opportunity to shape the culture and processes of a growing company
• A collaborative team environment where your work has immediate impact

Many of our job openings can be viewed at -1

Required Experience:

IC