Table Games Floor Supervisor

Angel Of The Winds Casino Resort

Job Location:

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Starting Wage: $35.00/hr

Company Standards

At Angel of the Winds the Worlds Friendliest Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming Engaged Accountable Customer Experience and Team. We have a commitment to understand define and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

Greets and interacts with guests in a friendly professional and attentive manner.
Supervises assigned table games and dealers on shift.
Responsible for dealer procedures errors and fills during assigned shift.
Responsible for tracking players and game protection.
Corrects errors made by dealers on gaming tables.
Coaches and counsels team when needed.
Resolves guest complaints/disputes.
Evaluates job performances of dealers.
Maintains a current and working knowledge of each Table Game in order to ensure quality guest service.
Ensures all promotions are implemented in accordance with gaming regulations and procedures.
Correctly completes all required paperwork per company procedure.
Ensures compliance with Tribal State Federal and NIGC regulations.
Work nights weekends holidays and special events as required.
Performs other duties as assigned.

Qualifications

Exceptional guest service skills required.
Knowledge of Craps Baccarat and Roulette is necessary as is a working knowledge of Black Jack basic strategy.
Associate degree from two-year college or university; and two years of casino supervisory experience; or equivalent combination of education and experience.

Certificates Licenses Regulations

Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires the ability to stand for extended periods of time through the duration of the shift with repetitive movement through fingers hands and arms. Occasional reaching. This is a 24 hour 7 days a week work operation.

Required Experience:

Manager

Starting Wage: $35.00/hrCompany StandardsAt Angel of the Winds the Worlds Friendliest Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming Engaged Accountable Cus...

Starting Wage: $35.00/hr

Company Standards

Responsibilities

Greets and interacts with guests in a friendly professional and attentive manner.
Supervises assigned table games and dealers on shift.
Responsible for dealer procedures errors and fills during assigned shift.
Responsible for tracking players and game protection.
Corrects errors made by dealers on gaming tables.
Coaches and counsels team when needed.
Resolves guest complaints/disputes.
Evaluates job performances of dealers.
Maintains a current and working knowledge of each Table Game in order to ensure quality guest service.
Ensures all promotions are implemented in accordance with gaming regulations and procedures.
Correctly completes all required paperwork per company procedure.
Ensures compliance with Tribal State Federal and NIGC regulations.
Work nights weekends holidays and special events as required.
Performs other duties as assigned.

Qualifications

Exceptional guest service skills required.
Knowledge of Craps Baccarat and Roulette is necessary as is a working knowledge of Black Jack basic strategy.
Associate degree from two-year college or university; and two years of casino supervisory experience; or equivalent combination of education and experience.

Certificates Licenses Regulations