Client Service Lead Mon Fri 6A 230 PM

ESSENTIAL JOB FUNCTIONS

- Responds to orders general client inquiries invoice questions and clientcomplaints.

- Records consistent problem areas

- Resolves issues with orders delivery dates or service.

- Resolves the clients complaint; determining the cause of the problem;selecting and explaining the best solution to solve the problem; expediting

corrections or adjustment; following up to ensure resolution.

- Handles client responses that may require deviation from standard procedures

- Provides leadership coaching and training to a team of client servicespecialists

- Other duties as assigned

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must bemet by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.Job may require extended sitting or standing use of standard office equipment.

OTHER SKILLS/ABILITIES

- Client Service skills

- Quality Focus

- Problem Solving

- Freight Forwarding Knowledge

- Documentation Skills

- Listening

- Resolving Conflict

- Ability to Multi-task

EDUCATION REQUIREMENTS: High School Diploma or GED & 3-5 years client service experience

WHY SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
• Excellent Medical Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.

We are preparing to comply with the Biden Administrations mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.