Technical Account Manager ASEAN, Enterprise Support
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Do you want to help our customers to adopt cloud computing technology solve the biggest of big data problems work with Internet scale distributed systems and see the impact of your work with happy and successful customers
Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing industry where you will build your technical skills as well as learn from top subject matter experts and industry thought leaders. You will partner with customers and several AWS teams to craft highly scalable flexible and resilient cloud architectures that address customer business problems. As a trusted customer advocate the technical account manager will help organizations understand best practices around cloud-based solutions as well as diagnose and reproduce technical issues with our technology products. You will provide ongoing support and technical guidance to help plan and build solutions using best practices and proactively help in keeping your customers AWS environments operationally healthy. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within organizations ranging from new start-ups to large enterprise customers. The ability to connect technology with measurable business value is critical to a technical account manager. This position will require the ability to travel 10% or more as needed.
Key job responsibilities
- Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
- Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
- Assist with operational support needs for customers already using AWS
- Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities
- Act as a technical liaison between customers service engineering teams and support
- Effectively represent AWS within a customers environment and drive discussions regarding incidents trade-offs and risk management
A day in the life
As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience as a technical account manager consultant solutions architect platform engineer systems engineer cloud architect or in a similar role
- 5 years of technical engineering experience
- Experience in customer-facing technical role or internal enterprise support environment
- Strong written and verbal communication skills with ability to explain technical concepts clearly to various audiences
- Bachelors degree in engineering computer science or equivalent STEM field
- Experience working with enterprise customers
- Background in operational services or technical support environment
- Hands-on experience with AWS services and/or other cloud platforms (Azure Google Cloud Platform)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing industry where you will build your technical skills as well as learn from top subject matter experts and industry thought leaders. You will partner with customers and several AWS teams to craft highly scalable flexible and resilient cloud architectures that address customer business problems. As a trusted customer advocate the technical account manager will help organizations understand best practices around cloud-based solutions as well as diagnose and reproduce technical issues with our technology products. You will provide ongoing support and technical guidance to help plan and build solutions using best practices and proactively help in keeping your customers AWS environments operationally healthy. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within organizations ranging from new start-ups to large enterprise customers. The ability to connect technology with measurable business value is critical to a technical account manager. This position will require the ability to travel 10% or more as needed.
Key job responsibilities
- Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
- Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
- Assist with operational support needs for customers already using AWS
- Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities
- Act as a technical liaison between customers service engineering teams and support
- Effectively represent AWS within a customers environment and drive discussions regarding incidents trade-offs and risk management
A day in the life
As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience as a technical account manager consultant solutions architect platform engineer systems engineer cloud architect or in a similar role
- 5 years of technical engineering experience
- Experience in customer-facing technical role or internal enterprise support environment
- Strong written and verbal communication skills with ability to explain technical concepts clearly to various audiences
- Bachelors degree in engineering computer science or equivalent STEM field
- Experience working with enterprise customers
- Background in operational services or technical support environment
- Hands-on experience with AWS services and/or other cloud platforms (Azure Google Cloud Platform)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
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