Customer Accounts Support Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc. the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For more than 40 years Cat Financial has provided a wide range of financing solutions to Cat customers and dealers for machines engines Solar gas turbines genuine Cat parts and services. Headquartered in Nashville Tennessee Cat Financial serves customers globally through offices and subsidiaries located in North and South America Asia Australia Europe and Africa. Visit to learn more about Cat Financial.

We make sustainable progress possible every day. From our dedicated leadership team to our innovative partners and interns we are constantly working to find better ways to serve our Cat dealers customers and employees.

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What You Will Do

• Lead the full collections operation ensuring effective strategies from early-stage collections through legal processes.

• Identify highrisk accounts recommend recovery actions and collaborate closely with the Special Accounts and Legal teams on case transitions and decisions.

• Evaluate and improve collection processes and systems to enhance efficiency and performance.

• Ensure timely resolution of pastdue customer issues while maintaining strong relationships with dealers Territory Managers Support Managers and customers.

• Oversee repossession activities working with Remarketing to track asset sales and ensure cases move promptly through the collections workflow.

• Oversee Remote disable activities as a tool to enhance collections efforts

• Lead the customer service team support after sales activities and customer support

• Provide baddebt forecasts documentation and regular performance reports to senior leadership.

• Participate in benchmarking initiatives and apply insights to drive continuous process improvements.

• Manage and develop the collections team including staffing performance reviews training and workload planning.

• Oversee collection systems budgets expenses andwhen applicablebilling and invoicing processes.

• Ensure full compliance with corporate policies including Equal Opportunity and Harassment guidelines fostering a respectful and inclusive work environment.

What Skills You Will Have:

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Customer Support Policies Standards and Procedures: Knowledge of the organizations customer support policies standards and procedures; ability to guide customers on all company interactions.

Team Management: Knowledge of effective team building techniques; ability to form and manage effective teams.

Basic Qualifications

Education:Bachelors degree

Experience: Knowledge from financial market previous leadership experience is mandatory.

Language:Must speak Advanced English and Spanish

Desirable Qualifications

MBA/Post-Graduation degree

Note: This position requires the candidate to work on-site five days a week.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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