Legal Program Operations Manager

What you can expect

We are seeking an experienced and strategic Legal Program Operations Manager to lead and optimize core operational functions within the Legal Department. This role is responsible for overseeing legal billing and financial operations training and enablement programs e-discovery processes and legal applications management. The ideal candidate is a highly organized data-driven professional with deep knowledge of legal operations and excellent vendor management skills. The ability to drive cross-functional initiatives that improve efficiency compliance and scalability is also critical for this role.

About the Team

The Legal Operations team works to eliminate friction through automation tech and aligned processes. This team supports with Strategic Planning Knowledge Management & Engagement Technology Strategy & Process Optimization Outside Counsel and Vendor Management Budget & Financial Management and Leaning & Development.

Responsibilities

• Legal Billing & Financial Management: Overseeingendtoend legal billing accruals and budget tracking. Managingoutside counsel and vendor relationships to ensure billing compliance. Implementingandoptimizingebilling and matter management systems. Analyzingspend data andprovidingactionable reporting and forecasting. Identifyingcostsaving and processimprovement opportunities.

• Training & Legal Enablement: Developingandmanagingtraining on systems processes and compliance. Partneringwith HR and Compliance to support onboarding and development. Creatingdocumentation playbooks and knowledge resources. Drivingadoption of legal tools and best practices.

• EDiscovery Management: Overseeingediscovery processes for data preservation review and production. Coordinatingwith internal teams and outside counsel on litigation matters. Managingediscovery vendors andensuringregulatory compliance. Developingscalable defensible information governance processes.

• Legal Applications & Technology Management: Servingas administrator and product owner for key legal technology platforms. Evaluatingimplementing andoptimizingapplications to improve workflow. Partneringwith IT on integrations security and upgrades. Monitoringperformance anddrivingcontinuous improvement.

• Program & Process Improvement: Leadingcrossfunctional initiatives and strategic projects. EstablishingKPIs and dashboards to measure Legal performance. Developingscalable processes supporting growth. Ensuringcompliance with internal and external requirements.

What were looking for

• 5 years of experience in legal operations law firm management or corporate legal department operations.

• Bachelors degree required in business law or a related discipline.

• Extensive experience with legal technology including billing platforms ediscovery tools and other legal systems.

• Proven success managing vendors and crossfunctional partnerships ensuring alignment and operational efficiency.

• Excellent analytical skills with proficiency in data analysis reporting and dashboard tools.

• Exceptional organizational communication and project management abilities with a demonstrated capacity to drive complex initiatives from start to finish.

• Ability to thrive in an evolving environment balancing multiple priorities and delivering high quality results under tight deadlines.

This is a hybrid position which requires on-site work in our San Jose CA location.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.