Developer Analyst
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Job Summary
KEY EXPECTED ACHIEVEMENTS
Incident & Service Request Management
Perform urgency assessment and priority validation based on business impact.
Provide technical and functional analysis for issues related to Order Management (OM) and Accounts Receivable (AR) modules.
Deliver timely resolutions and communicate workarounds when applicable.
Handle standard service requests including order corrections invoice adjustments receipt applications and customer account updates.
Ensure regular status updates and follow through to closure in line with SLA commitments.
Order-to-Cash (O2C) Support
Provide end-to-end support across the O2C cycle (Order Entry Shipping Invoicing Receipts and Revenue processes).
Investigate and resolve OMAR integration issues AutoInvoice errors and reconciliation discrepancies.
Monitor order processing workflows batch jobs interfaces and concurrent programs.
Proactively communicate business impacts to stakeholders.
Oracle Apps PL/SQL Technical Support
Develop maintain and troubleshoot custom RICE components (Reports Interfaces Conversions Extensions).
Debug and enhance PL/SQL packages procedures functions triggers and concurrent programs.
Perform SQL query tuning and controlled data fixes following change management processes.
Support deployments patches and enhancements impacting OM and AR modules.
Change & Problem Management
Participate in change management activities including impact analysis testing (SIT/UAT) and post-deployment validation.
Contribute to root cause analysis of recurring incidents and implement preventive actions.
Identify process gaps and propose system or performance improvements.
Monitoring & Service Level Management
Utilize monitoring tools to track system alerts and batch processing issues.
Ensure adherence to SLAs and proactively escalate risks.
Trigger and manage incidents based on monitoring detections.
Continuous Improvement & Knowledge Management
Provide feedback to development teams for functional and technical improvements.
Document known errors solutions and best practices.
Contribute to knowledge sharing and team capability enhancement.
Required Experience:
IC
Key Skills
- Abinitio
- Law Enforcement
- C++
- ESL
- Java
- AV
About Company
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