Sr. Analyst Delivery Management
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Job Summary
Nasdaq Technology is looking for a passionate Senior Client Services Analyst with focus on training development and delivery to join the Pune technology center in India. If Innovation and efficiency drive you forward this is the place for you!
Nasdaq is continuously revolutionizing markets and undergoing transformations while we embrace new technologies to develop innovative solutions constantly aiming to rewrite tomorrow. As a Senior Client Services Analyst you will work across training development and deliveryfrom crafting digital content to running live client sessions. You will be immersedto our ControllerView platform used by global financial institutions to meet regulatory compliance needs.
We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets.
With this position we offer
Join the Market Platforms organization we are building the future of regulatory learningand we want you on the team. At Nasdaqs AxiomSL Education Services learning is more than content delivery its a brand built on curiosity self-driven growth and a passion for mastering our platform and empower individuals who are eager to explore learn and create engaging experiences that drive real impact.
Role Responsibilities -
As a Senior Client Services Analyst you will plug into a high-performing team that grows with shared success and innovation. Besides working closely with your colleagues in Pune you will also work closely with Nasdaq teams in other countries.
Develop interactive digital-first learning experiences: eLearning VILT hybrid and ILT formats using AI-gen tools in addition to Articulate Storyline Rise and Camtasia Synthesia
Deliver interactive training sessions and webinars to clients and internal teams across global time zones
Get hands-on with the ControllerView platform and regulatory reporting processesbecoming a domain authority as you grow
Work closely with product leads and engineers to stay ahead of our platform updates and translate them into practical relevant learning
Continuously test iterate and refine learning experiences based on user feedback
Drive the end-to-end training experience: from storyboarding to final delivery and learner outcomes
We expect you to have:
Hands-on experience in instructional design and content development
Comfortably fluent in facilitating platform technical and regulatory user training
Impeccable English both verbal and written
Technical curiosityyou enjoy unpacking complex systems and making them easier to understand
Proficiency in Microsoft Excel basic SQL and navigating relational databases
Self-directed learner with strong technical aptitude and desire to learn about our core platform and the regulatory reporting world
It would be great if you (Preferred Qualifications)
LMS platforms
Understanding of RDBMS SQL Powerpoint and MS Excel. Nice to have - XML JSON REST API JAVA
Financial technology or regulatory reporting
Experience in AxiomSL ControllerView platform
Thinkific
Does it sound like you
As the selection process is ongoing please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.
Come as you are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
Nasdaq is a leading global provider of trading clearing exchange technology listing information and public company services. As the creator of the worlds first electronic stock market its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4000 total listings with a market value of approximately $12 trillion.
To learn more about our business visit . Check out more about our Life at Nasdaq.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Required Experience:
Senior IC
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
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