Senior IT Assistant

Reason

Senior IT Assistant

Organizational Setting and Work Relationships
The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities in line with the regulatory framework of UNHCR which includes the UN Charter UN Staff Regulations and Rules UNHCR Policies and Administrative Instructions as well as relevant accountability addition staff members are required to discharge their responsibilities in a manner consistent with the core functional cross-functional and managerial competencies and UNHCRs core values of professionalism integrity and respect for diversity.

Duties
- Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
- Monitor and maintain the LAN Network Servers Routers Printers LAN Points Switches Patch panels Access points HF and VHF bases HF and VHF relay stations Satellite Modem to prevent faults occurring.
- Carry out missions for new installations and routine maintenance tours of ICT equipment.
- Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
- Assist with the installation of the software packages basic repair/maintenance of computer hardware HF and VHF equipment.
- Train UNHCR staff on email system utilization of VHF handhelds telephone system.
- Add and remove users from the Networks.
- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
- Draft mails and memoranda on ICT matters.
- Assist in the drafting of technical documentation on radio equipment operating procedures
- Certify invoices and delivery notes and pass for payment.
- Evaluate needs for upgrading and eventually replacing ICT equipment in the field to meet with UNHCR standards.
- Select the most efficient and economic means for the transmission of messages taking into consideration the nature and priority of communications to be transmitted.
- Carry out administrative duties within the area of competence as assigned.
- To decide on appropriate resolution to incidents.
- Escalating incidents where they cannot be resolved at the office level.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable

Certificates and/or Licenses
Telecommunication Information Technology.
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Relevant experience in the ICT field.

Desirable
Hands-on experience with wireless and VoIP systems electricity generators lightning protection an asset.

Functional Skills
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively contribute towards a working environment where each person feels safe and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse harassment including sexual harassment sexism gender inequality discrimination and abuse of power.

As individuals and as managers all must be proactive in preventing and responding to inappropriate conduct support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening shortlisting and selection of candidates.

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station please visit this link:

of Position:

The general situation in Southern Africa remains. The region is in the process of operationalizing the Global Compact on Refugees with a focus on applying comprehensive refugee responses through a regional approach. However increasing movements of asylum seekers from other parts of Africa and Asia continue to raise concerns among authorities leading to challenges in access to territory and asylum procedures in several countries. This has resulted in significant backlogs in refugee status determination (RSD) compounded by mixed migratory flows. Meanwhile the Indian Ocean States do not have established asylum systems due to their non-accession to the 1951 Refugee Convention. UNHCR is promoting accession to international and regional refugee instruments in these countries while also enhancing efforts to find comprehensive solutions that ease pressure on host nations.

The Senior IT Assistant provides ICT support to the SAMCO (South Africa Multi-Country Office responsible for 9 countries) operation. The incumbent will be under the direct supervision of the Admin Officer. The incumbent ensures that offices within their respective area of responsibility have adequate IT Services to maintain communications across the organization and have the IT tools necessary to support their work. S/he ensures coordination and compliance with UNHCR global ICT policies and rules with particular emphasis on cybersecurity with the technical guidance provided at the Regional Bureau level. Given the complex nature of the working environment and austerity measures being in place it is essential to ensure effective and efficient resource management uphold value-for-money principles and deliver highquality services to support the operation. The position calls for pro-active engagement with internal and external stakeholders in identifying risks and potential issues and providing recommendations on appropriate solutions as well as bringing any major issues to senior managements attention on a timely manner. Travel within the area of operation is an integral part of this function.

Living and Working Conditions:

Additional Qualifications

Skills

Additional Information