Team Manager

Were looking for a people-focused operationally strong Health Coach Manager to join one of the UKs most exciting health-tech startups.

Youll design and embed the systems and processes that enable us to scale high-quality coaching.

If youre a confident thoughtful leader with experience building and managing high-performing teams a genuine passion for health and wellbeing and a drive to make meaningful impact wed love to hear from you.

At Second Nature were on a mission to make healthy living astonishingly easy and to eradicate type 2 diabetes and obesity through world-class digital health coaching.

What youll do

• Lead and support our health coaching team (nutritionists and dietitians): Manage a team of remote health coaches creating a culture of trust accountability and continuous improvement
• Ensure operational excellence: Youll simplify complex workflows reduce friction for your team and use data to design smarter more efficient ways of working
• Drive performance and quality: Monitor team efficiency using internal quality and operational tools to optimise service performance and outcomes
• Coach development: Deliver regular feedback and coaching to help team members grow in confidence skill and impact
• Collaborate cross-functionally: Partner with fellow Health Coach Managers Operations Managers Quality Managers and teams across Product NHS and Partnerships to drive innovation and alignment

What were looking for

• Proven people management experience (3 years) with a track record of developing and supporting teams
• Strong operational background - able to use data to identify bottlenecks inefficiencies and areas for improvement and translate insights into actionable solutions
• Excellent communication and feedback skills able to inspire support and drive accountability
• Proactive solution-oriented and resilient - not afraid to roll up your sleeves to make things happen
• Proven ability to drive continuous improvement by challenging existing ways of working and introducing new workflows or best practices
• Passion for health wellbeing and behaviour change and excitement about the role technology can play in transforming lives
• Confident working both autonomously and collaboratively in a fast-paced remote-first environment
• Strong tech literacy and comfortable working from a laptop 5 days per week (Monday to Friday) 40 hours per week

Nice to have:

• Background in nutrition dietetics or health coaching (HCPC or AfN registration welcome but not required)
• Experience in a startup healthcare or digital health setting
• Familiarity with behaviour-change frameworks (CBT NLP or motivational interviewing)

Working at Second Nature

We embrace a hybrid model that balances flexibility with connection:

• London-based: 12 days per week in the office
• Remote (UK-based): Once per month in the office

This approach allows for meaningful collaboration and space to do focused work.

The Company

Obesity has become a global epidemic; in the UK we spend 9 billion a year alone on diseases like type 2 diabetes (thats 10% of the NHS budget). Whats shocking is most of this is preventable through sustained lifestyle and habit change.

Enter Second Nature.

Were here to help people take control of their health. By bringing together the latest behavioural science psychology technology and the talents of our incredible team our mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.

Our habit-change programme delivered digitally through mobile and web apps helps people to transform their lifestyle lose weight and ultimately reduce their risk for serious conditions such as type 2 diabetes and heart disease.

About us:

• Weve positively changed the lives of over 250000 people
• Were rated Excellent by over 7k of our memberson Trustpilot
• Were one of the few consumer health brands that are commissioned by the NHS and leading health insurer Vitality Health
• Were a leading B2C provider of GLP-1 medication-assisted weight loss programmes and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future
• Our team members stay with us for an average of 4.3 years

You can find out more about working with ushereand here:

Why youll love working here:

• Youll lead and develop a high-performing coaching team to deliver world-class health coaching at scale
• Youll have the autonomy to drive continuous improvement and make tangible impact on team performance and member outcomes
• Youll work alongside a passionate mission-driven team who genuinely care about helping people live healthier lives
• Flexible working hours and autonomy over your workload to support your own wellbeing
• CPD budget of 200/year and protected CPD time
• Quarterly company meet ups/socials in London
• Salary sacrifice and cycle to work schemes

To apply

Please complete the application form and attach your CV.

If we dont have a chance to get back to you were not intentionally being rude but please assume its a no for now!

Required Experience:

Manager