Service Engineer (Software Packaging)

Pune - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are looking for an enthusiastic and inquisitive Service Engineer (Software Packaging). The Application Packager within the DAF division is responsible for professionally building testing and deploying application packages across the Windows environment using Microsoft Endpoint Configuration Manager (SCCM/MECM) and Microsoft Intune. This role ensures the secure reliable and efficient delivery of software applications that support DAFs business operations and technology initiatives. By collaborating closely with engineering security service desk and business stakeholders the Application Packager plays a critical role in maintaining a robust IT infrastructure that enables seamless user experiences and drives operational excellence at scale across 5000 devices.

Key Responsibilities

Develop build test and deploy Windows application packages using Microsoft Endpoint Configuration Manager (SCCM/MECM) and Microsoft Intune.
Ensure packages meet quality security and reliability standards for deployment across a large Windows estate of 5000 devices.
Work closely with engineers security teams service desk and business stakeholders to understand application requirements and deployment constraints.
Act as a liaison between technical teams and business units to ensure seamless application delivery.
Manage application deployment requests submitted through ServiceNow as Change Requests or Incidents.
Follow the Intake Checklist and provided installation instructions to ensure compliance and consistency in deployment processes.
Continuously professionalize and optimize the build test and deployment processes for application packaging.
Identify and implement automation opportunities to improve efficiency and reduce errors.
Ensure applications comply with organizational security policies and standards during packaging and deployment.
Collaborate with security teams to address vulnerabilities or compliance gaps in application packaging
Maintain clear and detailed documentation for application packages deployment procedures and troubleshooting guides.
Ensure documentation is up-to-date and accessible to relevant teams.
Provide timely support and resolution for deployment-related issues.
Analyze incidents related to application packaging and deployment to prevent recurrence

Education Requirements:

Bachelors degree in Computer Science Information Technology or related fields.

Knowledge & Skills REQUIRED:

5 years of experience in application packaging and enterprise software deployment.
Hands-on with SCCM/MECM (applications packages collections task sequences) and Intune (Win32/MDM)
Scripting: Strong PowerShell expertise (detection scripts custom install/uninstall log handling)
Application Packaging: Proficient with MSI MSIX MST and common tools: Admin Studio Advanced Installer PSAppDeployToolkit Orca
Application Readiness: Requirements discovery: dependencies (VC Java) permissions services drivers COM Compatibility testing (Windows versions User Account Control multi-user environments VDI) App migrations (App-V to MSIX legacy RunAs to modern packaging 3264-bit).
Documentation: Proven documentation skills (packaging guides deployment runbooks rollback plans).
Base Knowledge: Solid grasp of Windows 10/11 internals (registry file system services permissions user context vs system context) Understanding of Azure AD/ on Prem. AD Group Policy and Endpoint Security baselines

COMPETENCIES AND BEHAVIORS:

Excellent problem-solving skills and written and verbal communication skills.
Able to work effectively in a team environment with little or no supervision.
Able to prioritize and track multiple initiatives concurrently.
Embody and promote PACCAR ITD values of Teamwork Continuous Improvement Commitment Openness and Learning

Required Experience:

We are looking for an enthusiastic and inquisitive Service Engineer (Software Packaging). The Application Packager within the DAF division is responsible for professionally building testing and deploying application packages across the Windows environment using Microsoft Endpoint Configuration Manag...

Key Responsibilities

Develop build test and deploy Windows application packages using Microsoft Endpoint Configuration Manager (SCCM/MECM) and Microsoft Intune.
Ensure packages meet quality security and reliability standards for deployment across a large Windows estate of 5000 devices.
Work closely with engineers security teams service desk and business stakeholders to understand application requirements and deployment constraints.
Act as a liaison between technical teams and business units to ensure seamless application delivery.
Manage application deployment requests submitted through ServiceNow as Change Requests or Incidents.
Follow the Intake Checklist and provided installation instructions to ensure compliance and consistency in deployment processes.
Continuously professionalize and optimize the build test and deployment processes for application packaging.
Identify and implement automation opportunities to improve efficiency and reduce errors.
Ensure applications comply with organizational security policies and standards during packaging and deployment.
Collaborate with security teams to address vulnerabilities or compliance gaps in application packaging
Maintain clear and detailed documentation for application packages deployment procedures and troubleshooting guides.
Ensure documentation is up-to-date and accessible to relevant teams.
Provide timely support and resolution for deployment-related issues.
Analyze incidents related to application packaging and deployment to prevent recurrence

Education Requirements:

Bachelors degree in Computer Science Information Technology or related fields.

Knowledge & Skills REQUIRED:

5 years of experience in application packaging and enterprise software deployment.
Hands-on with SCCM/MECM (applications packages collections task sequences) and Intune (Win32/MDM)
Scripting: Strong PowerShell expertise (detection scripts custom install/uninstall log handling)
Application Packaging: Proficient with MSI MSIX MST and common tools: Admin Studio Advanced Installer PSAppDeployToolkit Orca
Application Readiness: Requirements discovery: dependencies (VC Java) permissions services drivers COM Compatibility testing (Windows versions User Account Control multi-user environments VDI) App migrations (App-V to MSIX legacy RunAs to modern packaging 3264-bit).
Documentation: Proven documentation skills (packaging guides deployment runbooks rollback plans).
Base Knowledge: Solid grasp of Windows 10/11 internals (registry file system services permissions user context vs system context) Understanding of Azure AD/ on Prem. AD Group Policy and Endpoint Security baselines

COMPETENCIES AND BEHAVIORS:

Excellent problem-solving skills and written and verbal communication skills.
Able to work effectively in a team environment with little or no supervision.
Able to prioritize and track multiple initiatives concurrently.
Embody and promote PACCAR ITD values of Teamwork Continuous Improvement Commitment Openness and Learning

Required Experience:

Key Skills

Continuous Integration
Food Industry
Minitab
Packaging
CAD
Mechanical Knowledge
Plastics Blow Molding
SolidWorks
Mechanical Engineering
Plastics Injection Molding
Microsoft Project
Manufacturing

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About Company

PACCAR

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and i ... View more

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