Customer Care Specialist (Part-time)

Join our team as a Customer Care Specialist where your communication skills and problem-solving abilities will directly impact our customers experience. We are committed to providing exceptional service and building lasting relationships with our clients. If you are detail-oriented proactive and enjoy helping others this is an excellent opportunity to grow your career.

Responsible for performing a variety of duties to support the customer service function of the Bank. This includes managing large amounts of inbound calls effectively solving customer issues complaints and inquires; reporting pertinent information to the immediate supervisor; responding to inquires or requests for information; adhering to internal policies procedures and practices.

Key Responsibilities:

- Identify customers needs clarify information research issues thoroughly and provide effective solutions or alternatives.

- Build sustainable relationships and actively engage with customers to foster loyalty and satisfaction.

- Keep accurate records of customer interactions including relevant conversations and referrals using our CRM tools.

- Handle all direct customer calls related to questions about statements posted checks stop payments and other banking inquiries.

- Manage customer calls concerning Telebanc and online banking services.

- Process customer requests for debit card limit increases efficiently and accurately.

- Complete all incoming requests for deposit account verification promptly.

- Assist the BSA Department daily by entering account risk assessment data.

- Support the maintenance of the decedent reporting system ensuring accuracy and compliance.

Skills and Qualifications:

- Proven experience in customer service or a related role preferably within the banking or financial services industry.

- Excellent communication and interpersonal skills with the ability to listen actively and respond effectively.

- Strong problem-solving skills and the ability to research and resolve issues independently.

- Proficiency in CRM software and other banking tools preferred.

- Knowledge of banking products online banking platforms and BSA compliance procedures.

- Ability to handle multiple tasks efficiently and maintain attention to detail.

Position Type:

Part-time In-Person

Basic Qualifications

Education/Training:

A high school diploma or equivalent.

Skill(s):

Moderate reading writing grammar and mathematics skills; proficient interpersonal relations and communicative skills; moderate typing and word processing skills; ability to stand walk stoop climb reach push and lift items weighing 30 lbs. or less.

Experience:

A minimum of two (2) years of banking required.