Support Technician

Casa Grande, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Summary

The Support Technician performs a wide range of advanced analytical administrative and technical support activities for functional areas (i.e. Finance Purchasing Human Resources etc.) or for specific project/business/technical unit. This role has several assignments that may involve work of a confidential nature and require knowledge of the practices and procedures of the function business unit and company policies and may act as liaison between customers / employees and department plans / position is primarily responsible for varied or specialized transactional duties related to a program or major functional area of the department.

*Casa Grande Location

What your day would be like

Support departmental programs by performing specialized transactional and administrative tasks that keep operations running smoothly.
Analyze and resolve issues using sound judgment confidentiality and knowledge of departmental practices.
Serve as a liaison between employees customers and department programs to ensure clear communication and problem resolution.
Maintain accurate documentation and follow company policies to support internal processes and compliance.
Collaborate with crossfunctional teams to improve workflow support projects and strengthen internal service delivery.

Who were looking for

Strong administrative technical and analytical skills with experience supporting business operations.
Ability to manage confidential information with professionalism discretion and integrity.
Strong communication skills and a collaborative mindset
Detailoriented and dependable with the ability to manage multiple tasks and respond to changing priorities.
A problem-solver who seeks continuous improvement and brings a customerfocused approach to daily work.

Minimum Requirements

High school graduate/GED plus four (4) years experience in advanced administrative positionsOR equivalent combination of education and experience.
Four (4) years experience using Word Excel and PowerPoint applications (or similar computer applications).
Knowledge in a specialized department function including department practices programs plans and policies.
Knowledge of computer systems and applications related to department or function support.
Ability to analyze data and formulate conclusions.
Ability to prepare reports trends and/or recommendations.
Ability to present ideas in an effective manner orally and in writing.
Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Major Accountabilities

1) Performs activities to support the administration coordination analysis communication development design testing and/or implementation of department programs plans and tracks and maintains appropriate documentation for functional area department tools guides matrices and other supporting materials.

2) Consults with team members on informational collects records tracks and verifies data and information from multiple data and information to others on functional area processes and procedures.

3) Researches compiles reviews analyzes manipulates and summarizes data to create a wide variety of reports charts and presentations for management review meetings and events.

4) Serves as user support for departments computer-based systems by generating reports/queries and maintaining in the testing and implementation of systems to enhance and support business processes and information software and various computerized systems for functional area to compile and generate reports statistics timelines tables graphs correspondence and related documentation queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.

5) Examines transactions or information to insure compliance with rules and discrepancies with appropriate contacts.

6) Troubleshoots problems with departmental office equipment (i.e. computers printers copiers etc.) and initiates others in the use of departmental office equipment.

7) Provides orientation work direction or training to other administrative support positions in the department when necessary.

8) Coordinates event planning responsibilities for department meetings training sessions and conferences when program agenda and services according to customer services for events and arranges availability of audio-visual equipment transportation displays catering signage printing and other event planning meetings prepares communication and documents as event progress and makes modifications/changes as event bills for accuracy.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energys Part 810 Regulations (10 CFR Part 810) the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774) or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I Subchapter M Part 120) (collectively U.S. Export Control Laws). Therefore some positions may require applicants to be a U.S. person which is defined as a U.S. Citizen a U.S. Lawful Permanent Resident (i.e. Green Card Holder) a Political Asylee or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates (Pinnacle West) maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal state and local laws and regulations. This policy of nondiscrimination shall include but not be limited to recruiting hiring promoting compensating reassigning demoting transferring laying off recalling terminating employment and training for all positions without regard to race color religion disability age national origin gender gender identity sexual orientation marital status protected veteran status or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988 the Company is committed to a work environment that is free from the effects of alcohol and controlled substances and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity regulatory requirements and applicable laws.

Onsite: Requires work to be performed in the field and/or at an APS facility. Depending on the responsibilities of the role this may include but is not limited to working at a power plant job site or in the community.

Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
Role types are subject to change based on business need.

Required Experience:

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow Empower Each Other and Succeed Together. Summary The Support Technician performs a wide range of advanced analytical administrati...