Senior Delivery Consultant
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Senior Delivery Consultant
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and connect. They are the behaviors that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
Learn more
About the Role:
The Senior Delivery Consultant role sits within Sitecores CVR Services Solutions Hub (Kuala Lumpur) a centralized team supporting our global Professional Services and Customer Success organizations.
This is a nonclient-facing position focused on executing standardized repeatable and process-driven delivery activities that strengthen our ability to scale efficiently. The Hub enables field consultants to focus on customer engagement and strategic outcomes while ensuring operational excellence behind the scenes.
As a Senior Delivery Consultant you will take ownership of backend delivery tasks that support advisory project management and customer success workstreams. Youll collaborate closely with regional consultants and internal stakeholders to ensure quality consistency and delivery within defined SLAs.
What Youll Do:
- Execute repeatable technical and operational tasks supporting advisory CSM and PM workstreams.
- Prepare and deliver technical assessment reports performance checks and environment reviews.
- Ensure process adherence across all assigned activities maintaining accuracy documentation quality and compliance with defined standards.
- Collaborate with field consultants to ensure deliverables meet SLA and quality requirements.
- Create and maintain structured documentation process guides and knowledge articles.
- Contribute to the onboarding and enablement of new Hub resources promoting a culture of standardization and continuous improvement.
What You Need to Succeed:
- 36 years in consulting implementation or technical analysis roles with a strongprocessorientation and attention to detail.
- Ability to work independently while collaborating effectively across distributed teams.
- Experience in a SaaS Professional Services or Customer Success environment preferred.
- Technicalproficiency: Jira Confluence Salesforce andCertinia(or equivalent PSA tools).
- Strong written and spoken English communication skills.
- Demonstrated ability to produce clearaccurate and structured documentation.
- Analytical mindset ownership and a continuous-improvement attitude.
Additional Skills That Set You Apart:
- Sitecore Knowledge: Experience with Sitecore products and familiarity with the Sitecore ecosystem.
- Proven ability working in headless/front-end architectures-using modern frameworks like React Angular or Vue to consume APIs and deliver decoupled user interfaces
- Strong experience with (C# MVC/Core Core/.NET 8) for buildingintegratingand extending robust solutions.
Why Join Sitecore
At Sitecore we value innovation collaboration and customer success. Youll have the opportunity to work in a forward-thinking environment with a team of passionate technologists. We offer competitive compensation ongoing professional development and the chance to make a meaningful impact on our customers businesses.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
Senior IC
Key Skills
- Athletics
- Civil Engineering
- Communication
- Corporate
- Fire Fighting
- ACCA
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
