Call Center Technical Support Representative

Mesa, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

This full-time position reports to 1355 W University Dr Mesa AZ (2nd Floor) location. If selected you must be able to report to this location.

This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team youll redefine customer service creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology services and offers. While you drive to meet your daily goals youll help our customers stay connected to what matters the most.

How youll make an impact

As a Business Premier Service Consultant youll support business customers with a wide range of requests including billing service changes troubleshooting collections sales and technical support for all AT&T products and services. Youll use multiple tools to resolve issues update accounts and handle inquiries about rate plans devices network coverage returns and more. By applying strong problem-solving and communication skills youll deliver excellent customer experiences collaborate with teams and stay up to date with the latest technology and offerings.

What your day-to-day will look like

Instill confidence and loyalty in customers through thoughtful listening and clear communication utilizing your knowledge of AT&Ts products and services to effectively service and retain customers.
Simplify and explain customer bills rate plans and features of AT&Ts products and services.
Troubleshoot and resolve customer-impacting issues including voice and data problems that span multiple networks and interdependent network elements considering network conditions connectivity devices applications provisioning and billing.
Engage Tier 3 support (network and IT) third-party vendors and suppliers as needed to resolve service faults and provide customer resolutions.
Support wireless local number portability (WLNP) relocations combined bill support after-hours inquiries and pre-paid service.
Assist customers with the latest products and services such as air cards USB devices and AT&T-provided software and applications.
Manage all aspects of customer accounts including activations service changes credit checks collections and maintenance of accurate records and reports.
Interface with other departments distribution centers and management to resolve order return inventory and escalation issues.
Support returns exchanges upgrades accessory orders missing order requests and inventory management for various locations.
Sell products and services making personalized recommendations based on customer needs.

Pay Transparency

Our Business Premier Service Consultants earn $25.02 USD per hour. Not to mention paid training and all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs

What were looking for

At least one year of customer service experience preferred; call center experience preferred.
Flexibility to work any schedule during hours of operation is essential 7 am 10 pm CT Monday -Sunday (2 days off). Specific job assignments may require day evening weekend or holiday hours. Occasional overtime may be required.
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology devices and our entire lineup of products services and promotions.

If youre ready to take the lead as the voice of AT&T wed love to hear from you!

If you are considering jobs like Wireless Sales Call Center Representative Customer Service Representative Inbound Sales Representative or Call Center Agent this career move would be a great fit!

#connectourcustomers

Weekly Hours:

Time Type:

Regular

Location:

Mesa Arizona

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Required Experience:

Unclear Seniority

This full-time position reports to 1355 W University Dr Mesa AZ (2nd Floor) location. If selected you must be able to report to this location.This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team youll redefine customer service cr...