Junior IT Support Engineer
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Job Summary
Description
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and connect. They are the behaviours that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
Learn more at.
About the Role:
We are seeking an office-based Junior Workplace Experience Engineer (Desktop & Office) to join our technical support team. This role plays a critical part in preparing distributing recovering and auditing laptops and MacBooks while providing technical support to end-users in alignment with Sitecore and Office IT requirements across the EMEA region.
Your responsibilities will include managing requests resolving hardware and software issues and ensuring smooth end-user technology (IT) operations and productivity throughout Sitecore and its EMEA offices. Occasional travel within the EMEA region may be required.
Additionally you will be expected to deliver exceptional customer service and actively contribute to continuous service improvement initiatives.
What Youll Do:
- Prepare and distribute recover and manage laptops and MacBooks.
- Provide in-person and remote technical support to end-users across different functions using both Windows laptops and MacBooks.
- Manage and update service tickets ensuring timely resolution.
- Create and maintain knowledge base articles and documentation.
- Escalate complex or unresolved issues to senior engineers or third-party vendors.
- Manage and maintain service delivery in line with agreed SLAs.
- Build and maintain strong relationships within IT and functional teams to ensure IT-delivered services exceed Sitecorian productivity goals.
- Stay updated on trends in service delivery emerging technologies and external changes impacting user experience and support.
- Strive for continuous improvement of the workplace experience for Sitecorians.
- Provide excellent customer service in-person via ServiceNow and Microsoft Teams.
What You Need to Succeed:
- Strong interpersonal and communication skills Builds trust quickly with users from junior staff through to Executivelevel communicating technical issues in a calm clear and appropriate way while maintaining professionalism in a senior leadership office environment.
- Proficient in Office 365 (Word Excel PowerPoint etc.) Windows laptop configuration and Apple products.
- Team-oriented with a focus on cooperation knowledge sharing and collective success
- Curiosity and a willingness to continuously learn new technologies and tools (especially AI).
- Strong problem-solving skills with the ability to prioritise tasks effectively.
- Comfortable working in fast-paced dynamic environments.
- Strong time management and organisational skills.
Additional Skills That Could Set You Apart:
- Proficient in administering Microsoft 365 Azure Intune and ServiceNow
- Knowledge of AI automation tools or scripting
Why You Should Click Apply:
- Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel its never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
- Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace on our YouTube Channel. Thanks to the work of every employee globally Sitecore has been recognised for award-winning Culture by Comparably.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race colour ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
Junior IC
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
