POSITION TITLE (Oracle title)
NETWORK ADMINISTRATOR
WORKING TITLE
Network Administrator I
SCHOOL/DEPARTMENT
Technology Services
LOCATION
Crossroads II Cary NC
PAY GRADE
Technology Grade 22
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (Occasional evening and weekends) Position is available for a hybrid telework workweek
POSITION PURPOSE:
Provides daily management maintenance and support of the Wake County Public School System (WCPSS) network infrastructure. This includes installing configuring and maintaining network hardware and software to ensure optimal performance security and availability across all district systems and facilities.
MINIMUM QUALIFICATIONS:
KNOWLEDGE SKILLS AND ABILITIES (KSAs)
Considerable knowledge of Microsoft Office specifically Word Excel and PowerPoint; Google Apps;
Knowledge of network fundamentals including cabling standards TCP/IP and network addressing.;
Knowledge of common network hardware including Cisco switches routers and wireless access points;
Knowledge of network design;
Excellent customer service;
Strong analytical and organizational skills;
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information collaborative efforts and feedback;
Ability to function effectively within a team environment and to work independently without close supervision;
Ability to establish and maintain effective working relationships with school system staff contractors and vendors.
EDUCATION TRAINING AND EXPERIENCE
Associates degree in a relevant technology field; AND
Experience with network infrastructure.
An equivalent combination of relevant education training and experience which provides the knowledge skills and abilities necessary to successfully meet the essential duties may be considered.
CERTIFICATION AND LICENSE REQUIREMENTS
Must hold and maintain a valid motor vehicle operators license according to the State of NC requirements.
PREFERRED QUALIFICATIONS:
Certification in network fundamentals;
Experience with network hardware such as switches and wireless access points;
Familiar with network monitoring and diagnostic tools;
Strong problem-solving and communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assists in the configuration deployment and basic maintenance of Cisco routers switches and wireless access points.
Troubleshoots WAN/LAN connectivity security incidents and hardware failures.
Supports VLAN configuration basic routing and port management across switches.
Ensures adherence to all federal state and local requirements for internet content filtering.
Monitors network performance and alerts using tools such as Nagios Wireshark or Meraki Dashboard.
Participates in network change control and maintenance window activities.
Responds to network support tickets escalating issues as needed documenting network issues and resolutions in the help desk system.
Maintains inventory records of network hardware and licensing.
Supports the monitoring maintenance and basic troubleshooting of Uninterruptible Power Supply (UPS) systems to ensure uptime and protection of critical network equipment.
Performs other related duties as assigned.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This job operates in an office environment. This role routinely uses standard office equipment such as computers hand/power tools etc. The position at times must be able to come into direct contact with school system staff contractors vendors and staff members of external agencies. Work is considered medium physical work requiring the exertion of up to 25 pounds of force. The work requires the ability to operate automotive equipment.
EFFECTIVE DATE: 10/2025
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties responsibilities and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.
Required Experience:
Unclear Seniority