• Permanent role
• Engage with Leader Technical Advisor and Injury Management Advisors for assistance with complex decision making advice and feedback
• PerthCBD location / hybrid work environment

About the role

Workers Compensation Claims aspires to be partners in our customers recoveries and return them to their lives while doing the right thing for our business shareholders and the community.

As part of this team you will display the Suncorp Values the Group Leader Profile behavioural expectations and embrace the Customer Centric Culture to promote a high performing culture which puts the customer at the centre of our decision making process and advocates the benefits of change and continuous improvement.

The purpose of this role is to provide a superior level of customer service whilst maintaining a Commercial focus on achieving business outcomes. This role is responsible for the proactive management of a portfolio of Complex Personal Injury Claims in accordance with legislative regulatory & procedural guidelines in order to achieve cost effective and timely claim outcomes.

What youll do

• Proactively manage a portfolio of claims in accordance with legislative regulatory and procedural guidelines to achieve cost effective and timely claim resolutions
• Proactively work to resolve claims within the earliest possible timeframes by engaging with stakeholders and actioning activities and incoming correspondence in a timely fashion across a portfolio of claims to achieve optimal outcomes
• Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical financial investigative and rehabilitation reports
• Management and negotiation of pre-proceedings and litigated claims including communication with claimants and solicitors by phone correspondence and/or attending settlement conferences and/or hearings.
• Proficient in independent management of WorkCover disputed matters.

What youll bring

• Minimum 2 years Workers Insurance Claims experience or;
• Minimum 2 years clinical or Occupational Rehab experience (Workers Compensation only)
• Ability to develop solutions and courses of action by using an information base to identify key issues compare with other data and determine cause-effect relationships
• Ability to accurately check and process tasks and show concern for all aspects of the role
• A commitment to increasing customer experience and delivering high quality solutions within required timeframes.

What Youll Enjoy

Access our award-winning Shine platform your central hub for exclusive perks wellbeing support career development and recognition. Shine has been recognised for excellence in employee experience making it easier than ever to access what matters most to you.

• Hybrid working flexible leave 20 weeks paid parental leave and up to 5 days paid flexible leave annually
• Paid study support career breaks on-the-job learning and a $1000 referral bonus
• Free wellbeing coaching a dedicated Employee Council and confidential EAP access
• Discounts at 400 retailers insurance savings gym memberships and reduced super fees
• Paid volunteer leave donation matching and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

For more information or if you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 26 Feb 2026 AUS Eastern Daylight Time
Applications close: 12 Mar 2026 AUS Eastern Daylight Time