Level 1 Help DeskHardware Technician

Sheboygan, WI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At Dahl Automotive we value our team above all else. We are proud of our culture and career path opportunities we provide! Its our Mission to Keep People Moving and as a member of our team we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!

Dahl Automotive continues to grow and were excited to add an IT Help Desk Technician to our team! This is an on-site position based primarily at our Sheboygan this role youll provide first-line IT help desk support across the organization while also handling hands-on hardware installation troubleshooting and maintenance. If you enjoy solving problems staying active and supporting a fast-paced team environment this is a great opportunity to make a meaningful impact and grow your IT career with a company that values teamwork!

Your responsibilities and contributions:

Serve as the first point of contact for remote and phone-based help desk support by responding to user tickets calls emails and inquiries; efficiently troubleshoot and resolve software application network connectivity access and basic hardware issues.
Diagnose troubleshoot and resolve IT-related problems in partnership with end users and our external IT provider to ensure timely thorough and effective solutions.
Install configure relocate and maintain peripheral and network endpoint hardware including printers scanners cameras and other related equipment.
Provide in-person and remote training to end users on hardware and software usage cybersecurity best practices and foundational troubleshooting skills to enhance productivity and system security.
Maintain detailed and accurate documentation checklists and records related to help desk processes hardware configurations system setups and issue resolution.
Support additional IT initiatives and responsibilities as assigned including occasional travel to other company locations to address urgent hardware needs or assist with help desk overflow support.

Your qualifications

Basic knowledge of Windows operating systems common business applications hardware troubleshooting and remote support tools
Previous IT experience preferred but not required
Strong written and verbal communication skills
Organized approachable and team-oriented personality
Ability to work independently with minimal supervision
Strong time management and prioritization skills
Pleasant and professional demeanor in all internal and vendor communications
Ability to multitask effectively and manage daily responsibilities without direct supervision
Valid drivers license with a clean driving record

As part of the Dahl Auto team you will be eligible for all company benefits including paid time off medical dental vision 401k with automatic 3% company contribution life insurance disability insurance accident insurance discounts on vehicles and services and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Your responsibilities and contributions:

Serve as the first point of contact for remote and phone-based help desk support by responding to user tickets calls emails and inquiries; efficiently troubleshoot and resolve software application network connectivity access and basic hardware issues.
Diagnose troubleshoot and resolve IT-related problems in partnership with end users and our external IT provider to ensure timely thorough and effective solutions.
Install configure relocate and maintain peripheral and network endpoint hardware including printers scanners cameras and other related equipment.
Provide in-person and remote training to end users on hardware and software usage cybersecurity best practices and foundational troubleshooting skills to enhance productivity and system security.
Maintain detailed and accurate documentation checklists and records related to help desk processes hardware configurations system setups and issue resolution.
Support additional IT initiatives and responsibilities as assigned including occasional travel to other company locations to address urgent hardware needs or assist with help desk overflow support.

Your qualifications

Basic knowledge of Windows operating systems common business applications hardware troubleshooting and remote support tools
Previous IT experience preferred but not required
Strong written and verbal communication skills
Organized approachable and team-oriented personality
Ability to work independently with minimal supervision
Strong time management and prioritization skills
Pleasant and professional demeanor in all internal and vendor communications
Ability to multitask effectively and manage daily responsibilities without direct supervision
Valid drivers license with a clean driving record