Deputy COO Head of Business Operations Ultimo

Nunspeet - Netherlands

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Department:

Business Operations

Job Summary

About the Role

As part of the IFS Ultimo leadership team the Deputy Chief Operating Officer & Head of Business Operations will act as the right hand to the COO serving as a senior leader responsible for driving operational excellence commercial governance and scalable growth across a high-growth SaaS business.

This role combines strategic leadership with operational ownership. You will lead the Business Operations function end-to-end ensuring forecasting accuracy GTM effectiveness commercial discipline and execution rigor across the organisation.

You will operate at both executive and operational levels - shaping strategy with the Leadership Team while ensuring disciplined execution through strong processes data and team leadership.

This is a hybrid role working from the office 12 days per week as needed. Preference is for candidates based in the Netherlands or UK given the close collaboration with senior stakeholders across Leadership Sales Marketing Finance Product and Delivery.

Key Responsibilities

Strategic & Executive Leadership

Serve as trusted advisor and operational counterpart to the COO helping shape and execute company-wide strategy.

Partner with the Leadership Team to drive strategic initiatives operating model design and performance management.

Lead preparation and insights for Executive Reviews QBRs and board-level reporting.

Business Operations Ownership

Own the end-to-end commercial operating cadence including forecasting pipeline governance and scenario planning (worst case / best case).

Establish and maintain robust forecasting methodologies and revenue predictability frameworks.

Drive cross-functional GTM planning including segmentation capacity planning sub-market strategies and AI-enabled product commercialisation.

Commercial Governance & Performance

Oversee pricing & packaging strategy including value-based pricing models and AI monetisation opportunities.

Own commercial governance frameworks including sales policies incentive structures approval matrices and compliance standards.

Oversee Deal Desk and complex deal support ensuring disciplined decision-making while enabling growth.

Support and refine sales incentive design based on quantitative and strategic analysis.

Lead account and deal review cadences constructively challenging assumptions and driving accountability.

Operational Excellence & Team Leadership

Lead and develop the Business Operations team including direct management of the Business Operations & Strategy Manager and Renewals Manager (where applicable).

Define scalable processes tooling and reporting infrastructure to support continued SaaS growth.

Drive improvements across CRM governance reporting accuracy and commercial analytics.

Ensure cross-functional alignment between Sales Marketing Finance Product and Delivery.

Qualifications :

Key Competencies

Executive-level strategic thinker with strong commercial instinct and operational depth.

Proven ability to scale operating models within a high-growth SaaS environment.

Strong leadership capability - able to build manage and elevate high-performing teams.

Data-driven decision-maker with the confidence to challenge senior stakeholders constructively.

Structured disciplined and highly accountable.

Comfortable operating in ambiguity while building clarity and alignment.

Qualifications

Essential:

Bachelors degree in Business Economics Finance Engineering or related field (MBA preferred but not required).

812 years of experience in Business Operations RevOps Strategy Consulting or senior commercial roles within a SaaS environment.

Demonstrated experience partnering with executive leadership in a scaling organisation.

Advanced proficiency in Excel and PowerPoint with strong financial and analytical modelling capabilities.

Desirable:

Experience working with HubSpot CRM and modern RevOps tooling such as CPQ.

Experience with BI tools (e.g. Power BI or equivalent).

Experience supporting Board-level reporting and investor-facing materials.

Exposure to AI product commercialisation or SaaS monetisation strategy.

What Youll Gain

A pivotal leadership role as second-in-command to the COO within a scaling high-growth SaaS company.

The opportunity to shape the commercial operating model and growth engine of the business.

Direct influence on GTM strategy pricing monetisation and long-term value creation.

Ownership of a high-impact function with visibility across the full organisation.

A dynamic ambitious environment focused on disciplined growth and operational excellence.

Additional Information :

Remote Work :

Employment Type :

Full-time

About the Role As part of the IFS Ultimo leadership team the Deputy Chief Operating Officer & Head of Business Operations will act as the right hand to the COO serving as a senior leader responsible for driving operational excellence commercial governance and scalable growth across a high-growth Saa...