Incident Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you ready to discover the role of an Incident Manager in Netcompany-Intrasoft
As an Incident Manager you will:
- Lead and coordinate the resolution of major incidents ensuring effective communication and minimal disruption to services.
- Manage incident escalation and ensure timely resolution within agreed Service Level Agreements (SLAs).
- Contribute to definition of an overall process strategy and goals and ensure they are understood across all services for all processes;
- Organize process advisory and tactical boards with process stakeholders;
- Ensure process owners and controllers are in place with clearly defined roles and responsibilities;
- Maintain structure and content of the process documentation in the knowledge management system;
- Organize process reviews in order to continually improve and drive the effectiveness of all processes.
Qualifications :
What would make you a fit for the role:
- University degree in Computer Science Information Technology or a related field and minimum 4 years relevant experience;
- Excellent understanding of Incident Management and IT service management best practices and standards (e.g. ITIL IT4IT);
- Experience with process delivery in multi-tower and multi-site environment;
- Competent in using a variety of planning methodologies.
- Strong analytical skills with ability to interpret data and statistics;
- Experience in forecasting and scheduling;
- Excellent communication skills in English;
- ITIL Certification OR completion of an ITIL certification within 3 months of starting the position;
- Minimum 1 Technical Certification from the list below:
- ITIL4 Managing Professional
- ITILv3 Intermediate / Expert / MACL
- IT4IT certification
- UML BPMN 2.0 (Business Modelling)
- OMG Certified Expert in BPM (OCEB)
Additional Information :
Being a part of the Netcompany team you will be provided with:
- Opportunity to work in a modern environment.
- Competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal allowance
- Mobility budget or commuting allowance (if applicable)
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
- Personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!
By joining Netcompany Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
MUST BE BASED IN THE UK AND FULL RIGHT TO WORKJoin Netcompany in leveraging technological innovations to foster societal transformation.Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. As one of the f ... View more
