Carrier Manager

The Carrier Manager (Lead Logistics Analyst) is responsible for leading the strategy performance and continuous improvement of Dominos inbound transportation carrier network. This role oversees the carrier management program ensuring operational excellence cost optimization and high service levels across 3rdparty common carriers. The Carrier Manager owns strategic relationships with carrier partners and serves as a key connector with crossfunctional stakeholders including Operations Procurement Inventory Replenishment COEs and IT.

The Carrier Manager (Lead Logistics Analyst) is responsible for driving KPI development data analysis performance reporting rootcause analysis and implementation of corrective action plans to ensure seamless transportation execution across our network.

Leadership & Strategy

• Develop and execute longterm carrier strategy to support network scalability cost efficiency service quality and reliability leveraging industry benchmarking data to identify opportunities for improvement.
• Partner with Optimization and Procurement teams on carrier negotiations QBR planning and longterm transportation strategy.
• Serve as the primary point of escalation for carrier service issues and ensure timely resolution through structured rootcause analysis and corrective action plans.
• Provide functional leadership and subjectmatter expertise for carrier management processes performance oversight and continuous improvement initiatives.

Network Performance

• Oversee the enterprise carrier management program including performance reviews scorecards and performance improvement initiatives.
• Define develop and maintain KPIs to measure 3rd party carrier performance across the inbound transportation network. Including but not limited to on-time pickup and delivery prime tender acceptance and TMS and Transportation Visibility Platform update compliance.
• Own carrier relationship governance ensuring consistent communication alignment to expectations and accountability to performance metrics.

Systems Governance & Data Integrity

• Oversee TMS and RTTVP configuration standards integrations and master data accuracy including rates route guides carrier setup and update compliance.
• Ensure proper onboarding of carriers suppliers and internal stakeholders onto TMS and visibility tools.
• Partner with IT on transportation systems enhancements troubleshooting and major transformation initiatives.
• Serve as the Transportation SME for internal digital and systems transformation projects.

Operational Oversight & Problem Resolution

• Provide guidance to internal partners on transportation-related issues including exceptions escalations and crosscenter movements.
• Oversee the freight claims process ensuring timely submission recovery performance and adherence to claims SOPs. Ensure that rootcause analyses and corrective action plans are developed and implemented to prevent recurrence of issues.
• Ensure timely review and reconciliation of aging carrier reports and other 3PLsubmitted documentation.

CrossFunctional Collaboration

• Communicate carrier performance and insights to Operations Inventory Management Procurement and network leadership.
• Ensure alignment across functions on transportation strategy risk mitigation and operational performance.
• Represent the transportation function in crossfunctional meetings network reviews and continuous improvement initiatives.

Qualifications :

• Bachelors degree in Supply chain Logistics Business or related field preferred.
• 47 years of experience in transportation logistics or supply chain operations; Exposure to leadership or supervisory responsibilities (24 years) is a plus..
• Strong understanding of transportation modes carrier networks freight rates and transportation regulations and best practices.
• Flexibility to think strategically and perform tactically. 
• Strong analytical background with ability to develop and interpret complex data to drive execution and decision-making.
• Proficiency with data transformation and visualization tools preferred (Tableau PowerBI Microsoft suite of programs).
• Hands-on experience with Transportation Management Systems (TMS) and Real-Time Transportation Visibility Platforms (RTTVP) such as e2Open OTM BlueYonder Manhattan FourKites or Project44.
• In-depth understanding of logistics relationships with other parts of the supply chain ecosystem.
• In-depth knowledge of key supply chain/logistics processes and current best practices.
• Understanding of API Connectivity & EDI Messaging.
• Excellent communication leadership coaching and stakeholdermanagement skills.
• Strong sense of urgency with a bias towards action. Ability to look at situations from several points of view.
• Proven ability to achieve targeted results and operational goals.
• Demonstrated ability to influence crossfunctional teams and external partners.

Additional Information :

This position is on-site at our Ann Arbor Office 

$90000 to $120000 depending on years of experience and relevant skills

Benefits:
    Paid Holidays and Vacation 
    Medical Dental & Vision benefits that start on the first day of employment
    No-cost mental health support for employee and dependents
    Childcare tuition discounts
    No-cost fitness nutrition and wellness programs 
    Fertility benefits
    Adoption assistance
    401k matching contributions 
    15% off the purchase price of stock 
    Company bonus 
 

Remote Work :

No

Employment Type :

Full-time