Payment Operations Cards Issuance Senior Specialist

Role Scope

• Maintaining consistent and high level execution of recurring responsibilities within the designated domain;

• Supporting own team in reaching main performance metrics targets and SLAs set to Operations organisation;

• Meeting individual SLAs and KPIs set for the role;

• Investigating solving and escalating any issues connected to respective domain in a timely manner;

• Acting as the first level escalation point on the cases and crisis level within own domain and handling incidents in your area of expertise;

• Following operational procedures and keeping track of critical updates;

• Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;

• Driving product and process improvement in their domain in collaboration with stakeholders;

• Coordinating product and processes related risk assessment and mitigation initiatives;

• Supporting or owning training and mentoring responsibilities of new and existing specialists.

Qualifications :

What will make you successful in this role 

• Youre accurate and pay attention to detail. 

• Youre meticulous and accurate in your task execution.

• You have a track record of managing complex operational or logistics situations

• Youre SLA driven and are motivated to hit team and personal metrics.

• You place customers first and you make no compromise on this.

• Youre a clear and honest communicator and able to articulate potential improvements.

• Youre comfortable with feedback and being part of a team where ideas are shared and openness is valued.

• Youre proactive and collaborative.

• Youre flexible with your work hours. We aim to help our global customers any time they need it occasionally during weekends and holidays.

• Bonus: Youve worked in card manufacturing or have experience with supply-chain/delivery optimisation. 

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time