Patient Navigator

Job Details

Job Description

The Patient Navigator will work as a collaborative team member on the Navigation Services to Avoid Re-Hospitalization (NavSTAR) project a clinical research study led by the Friends Research Institute and funded by the National Institute on Drug Abuse.

The study will compare proactive Patient Navigation services to usual care for hospital patients at Thomas Jefferson University Hospitals with opioid use disorder a group at high risk of repeat hospitalization and negative outcomes. The Patient Navigator will work with discharged hospital patients in the community to resolve barriers to engaging in recommended follow-up medical and addiction care.

The Patient Navigator will meet with eligible study participants in the hospital and work with them for up to 3 months post-discharge providing services including (but not limited to): helping to resolve personal barriers (e.g. lack of health insurance transportation etc.) providing motivational interventions to reduce ambivalence about treatment making appointments on the patients behalf accompanying patients to their initial medical and substance use treatment appointments and advocating for patients. The Patient Navigator will be required to adhere to the research protocol work with clinical and research staff keep detailed records of services provided and attend regular project meetings.

The work environment includes hospital- and office-based work as well as work in the community (including patient home visits public places and service agencies in the community). Reliable transportation is required.

The Patient Navigator will work closely with the NavSTAR Social Worker

Interacts with co-workers visitors and other staff consistent with the values of Jefferson.

Meets with eligible study participants in the hospital for an initial patient navigation visit and in the community

as needed.

Reviews patient chart and care plans for pertinent medical care or substance use disorder treatment information.

Collaborates with the health care team regarding in-hospital needs and post-hospital care.

Maintains connections with and stays up to date on community resources and programs needed by patients with

opioid use disorder.

Participates in project meetings and activities. Applies cultural humility in interactions with patients and staff and demonstrates exceptional cultural competence with people who use drugs. Operates with a high level of independence as staff will often be traveling to and working without other team members onsite across Enterprise locations. Performs other related duties as required.

Competencies:

Strong communication and interpersonal skills with the ability to engage with diverse populations Proficiency in use of Microsoft Word Excel and email required Proficiency in data entry and familiarity with electronic health record (EPIC) systems preferred.

Education:

High school diploma or equivalent associate or bachelors degree in public Health social work healthcare

administration or a related field preferred

Certification as a Certified Recovery Specialist or Community Health Worker preferred

AND

Experience:

Previous experience in healthcare settings outreach work and work with people who use drugs is strongly

preferred.

People with lived experience of substance use/treatment/recovery are strongly encouraged to apply.

Communicates with patients post-discharge in accordance with the intervention schedule.

Meets with study team regularly and coordinates discharge care closely with hospital some locations

this will be a new workflow that requires ongoing attention to achieve clinical staff buy in and partnership that

this staff member will play a critical role in as the person working on site.

Ensures organized and secure record-keeping and timely data entry. Documents appropriate data from in-

hospital and community-based service contacts according to project-specific requirements.

Work Shift

Worker Sub Type

Employee Entity

Primary Location Address

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.

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