Deskside Administrator Deputy Manager
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Now Hiring at AMERICAN SYSTEMS
Epsilon Inc. has joined AMERICAN SYSTEMS! As one organization we offer expanded resources streamlined operations and increased opportunities for growth and development.
Join us to be part of a dynamic collaborative environment dedicated to innovation and customer success.
Responsibilities
An Average Day:
As the Deskside Administrator Deputy Manager you will serve as second-in-command for deskside support operations across multiple classified government networks providing critical leadership backup shift coverage and workload distribution for a high-performing technical support team. You will combine your hands-on technical expertise with team leadership to manage direct reports while serving as primary technical escalation point when the Deskside Administrator Manager is unavailable. You will also support the Deskside Administrator Manager in maintaining operational excellence ensuring SLA compliance and delivering superior end-user support across multiple security levels and sites.
- Serve as acting Deskside Administrator Manager during absences maintaining continuity of operations and decision-making authority for day-to-day operational issues
- Lead assigned shift operations coordinating technician activities prioritizing incidents and ensuring timely response across all network environments
- Manage subset of deskside technicians as direct reports conducting performance reviews coaching and addressing performance issues in coordination with Manager
- Coordinate urgent support issues as primary technical escalation resource providing advanced troubleshooting for complex hardware software and network problems
- Oversee imaging and deployment of devices across multiple classified networks ensuring proper configuration security compliance and operational readiness
- Monitor real-time team performance metrics SLA compliance and incident response times taking corrective action when targets are at risk
- Lead continuous improvement initiatives by identifying recurring issues analyzing root causes and implementing proactive solutions to minimize future incidents
- Develop and maintain deskside support documentation including knowledge base articles troubleshooting guides and operational procedures
- Ensure strict adherence to security protocols across all classified network environments during all support activities
Qualifications
- As a requirement of this position all candidates must be a U.S. accordance with 8 U.S.C. 1324b(a)(2)(C) we will not consider candidates for this position who do not meet the aforementioned conditions.
- Must havean active Secretclearancewith the ability to obtain aTop Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
- Will be subject to a federal background investigation.
- 3-5 years of progressive IT desktop/deskside support experience with demonstrated technical proficiency
- 1-2 years in team lead supervisor or senior technical role with mentoring responsibilities
- Must hold a current 8570/8140 IAT Level II Certification (CCNA Security CySA GICSP GSEC Security CE CND SSCP)
- Expertise in imaging configuring and deploying desktops and laptops.
- Proficiency in deskside support with strong knowledge of operating systems applications (Microsoft Office collaboration tools) and networking concepts (TCP/IP VPNs).
- Excellent problem-solving skills with the ability to work under pressure and manage multiple priorities.
- Strong verbal and written communication skills with a focus on delivering high-quality customer service.
- Familiarity with IT service management tools and best practices (e.g. ITIL).
- Strong organizational skills with the ability to prioritize tasks and ensure timely resolution of technical issues.
Pay Transparency Statement
EEO Statement
Required Experience:
Manager
Key Skills
- Project / Program Management
- Military Intelligence
- Program Management
- Military Experience
- SAFe
- ITIL
- Project Management
- Team Management
- Budgeting
- DoD Experience
- Supervising Experience
- Contracts
About Company
AMERICAN SYSTEMS has been delivering IT and Engineering solutions to complex national priority programs since 1975. Our mission-focused approach ensures a trusted, collaborative partnership with our customers. Performance is paramount. We know what’s at stake. ®
