Operations Manager, Boots Online Doctor
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Job Summary
Closing Date: Tuesday 3rd March
Location: Islington London
Contract: Permanent
Recruitment Partner: Frankie McCallister-Lyas
About the role:
Were looking for an Operations Manager to support the asynchronous (questionnaire based) business at Boots Digital Health. Youll work to ensure the day-to-day business operation runs smoothly as well as driving projects and improvements in collaboration with a number of teams.
In this role youll work closely with the operations teams at Boots Digital Health and the wider Boots business to develop and maintain an efficient operation whilst ensuring new growth initiatives are delivered successfully.
Key Responsibilities:
Operations Management and Reporting:
Lead the development and delivery of operational KPIs and performance reporting using trend analysis to identify risks opportunities and areas for optimisation.
Support with reporting of and actions to mitigate risk within the operation.
In collaboration with the wider team you will develop implement and maintain standard operating procedures (SOPs) to ensure consistent ways of working and to drive best practice (inc. quality PST stock management complaints etc.)
Oversee and coordinate the effective resolution of store disputes working closely with the PST team seniors and the Digital Pharmacy Operations Manager.
Working together with Digital Pharmacy Operations Manager on store communications to brief new initiatives and improve store adherence to process.
Be an ambassador for data-led decision making using and building out our analytics insight to inform better operational planning and decisions.
Continuous Improvement & Project Management:
Identify scope and lead on initiatives to improve the operations of internal and patient facing processes tools and ways of working to drive scalability and efficiency.
You will own the operations workstream for multiple new projects to translate the needs and requirements of the operations teams. Acting as a conduit you will pull on wider ops expertise as required to ensure projects are scoped built and embedded successfully.
Collaborate with several teams across Boots Digital Health and wider Boots to ensure cross-functional alignment including but not limited to clinical commercial BCSP (home delivery hub) product tech central operations.
Champion a culture of process discipline accountability and service excellence.
Vendor Management:
Work with third parties such as payment delivery and identity providers to ensure we are working in partnership to unlock maximum value for Boots Digital Health and resolving any day-to-day issues.
What youll need to have:
Proven experience in an operational leadership role within a healthcare digital health e-commerce or fast-paced tech-led environment.
A strong ability to operate effectively in high-growth and evolving environments comfortable navigating ambiguity prioritising at pace and leading through periods of change or peak demand.
A data-led mindset with advanced Excel and analytical capability. You are confident working with large data sets translating performance metrics into meaningful insights and using these to inform decision-making and drive operational improvements.
Strong organisational and delivery skills with the ability to manage multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail.
A proactive and solutions-focused approach you take ownership follow through on commitments and continuously look for opportunities to improve processes and outcomes.
Excellent stakeholder management and communication skills. You collaborate effectively across teams and levels influencing where needed and conveying complex information in a clear and concise way.
Resilience and adaptability with the ability to remain calm and effective in pressured environments while supporting and enabling team success.
Itd be great if you also have:
Experience working within a healthcare or other regulated industry ideally within the tech sector.
Experience in supply and demand planning including forecasting stock optimisation or inventory management within a multi-channel or distributed environment.
Exposure to working cross-functionally with commercial product or marketing teams to align operational capability with growth initiatives.
Experience leading or contributing to process improvement initiatives including scaling operations in a growing business.
Familiarity with operational performance frameworks or continuous improvement methodologies (e.g. Lean Six Sigma or similar).
A bit about us:
At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Rewards designed for you:
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply (eligible roles only)
Whats next:
If your application is successful our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion youll be notified by email.
Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
OPERATIONS MANAGER ONLINE DOCTOR
Location: Islington London
Contract: Permanent
Recruitment Partner: Frankie McCallister-Lyas
About the role:
Were looking for an Operations Manager to support the asynchronous (questionnaire based) business at Boots Digital Health. Youll work to ensure the day-to-day business operation runs smoothly as well as driving projects and improvements in collaboration with a number of teams.
In this role youll work closely with the operations teams at Boots Digital Health and the wider Boots business to develop and maintain an efficient operation whilst ensuring new growth initiatives are delivered successfully.
Key Responsibilities:
Operations Management and Reporting:
Lead the development and delivery of operational KPIs and performance reporting using trend analysis to identify risks opportunities and areas for optimisation.
Support with reporting of and actions to mitigate risk within the operation.
In collaboration with the wider team you will develop implement and maintain standard operating procedures (SOPs) to ensure consistent ways of working and to drive best practice (inc. quality PST stock management complaints etc.)
Oversee and coordinate the effective resolution of store disputes working closely with the PST team seniors and the Digital Pharmacy Operations Manager.
Working together with Digital Pharmacy Operations Manager on store communications to brief new initiatives and improve store adherence to process.
Be an ambassador for data-led decision making using and building out our analytics insight to inform better operational planning and decisions.
Continuous Improvement & Project Management:
Identify scope and lead on initiatives to improve the operations of internal and patient facing processes tools and ways of working to drive scalability and efficiency.
You will own the operations workstream for multiple new projects to translate the needs and requirements of the operations teams. Acting as a conduit you will pull on wider ops expertise as required to ensure projects are scoped built and embedded successfully.
Collaborate with several teams across Boots Digital Health and wider Boots to ensure cross-functional alignment including but not limited to clinical commercial BCSP (home delivery hub) product tech central operations.
Champion a culture of process discipline accountability and service excellence.
Vendor Management:
Work with third parties such as payment delivery and identity providers to ensure we are working in partnership to unlock maximum value for Boots Digital Health and resolving any day-to-day issues.
What youll need to have:
Proven experience in an operational leadership role within a healthcare digital health e-commerce or fast-paced tech-led environment.
A strong ability to operate effectively in high-growth and evolving environments comfortable navigating ambiguity prioritising at pace and leading through periods of change or peak demand.
A data-led mindset with advanced Excel and analytical capability. You are confident working with large data sets translating performance metrics into meaningful insights and using these to inform decision-making and drive operational improvements.
Strong organisational and delivery skills with the ability to manage multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail.
A proactive and solutions-focused approach you take ownership follow through on commitments and continuously look for opportunities to improve processes and outcomes.
Excellent stakeholder management and communication skills. You collaborate effectively across teams and levels influencing where needed and conveying complex information in a clear and concise way.
Resilience and adaptability with the ability to remain calm and effective in pressured environments while supporting and enabling team success.
Itd be great if you also have:
Experience working within a healthcare or other regulated industry ideally within the tech sector.
Experience in supply and demand planning including forecasting stock optimisation or inventory management within a multi-channel or distributed environment.
Exposure to working cross-functionally with commercial product or marketing teams to align operational capability with growth initiatives.
Experience leading or contributing to process improvement initiatives including scaling operations in a growing business.
Familiarity with operational performance frameworks or continuous improvement methodologies (e.g. Lean Six Sigma or similar).
A bit about us:
At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Rewards designed for you:
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply (eligible roles only)
Whats next:
If your application is successful our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion youll be notified by email.
Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
OPERATIONS MANAGER ONLINE DOCTOR
Required Experience:
Manager
Key Skills
- Anti Money Laundering
- Highway Design
- Advocacy
- Front Office Management
- FMCG
- Arabic
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
