Remote Travel Help Desk Representative
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Job Location:
Halle (Saale) - Germany
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Remote Travel Help Desk Representative to assist travelers before during and after their this fully remote role you will help answer travel-related questions support booking adjustments and guide clients through a smooth travel experience from planning to return.
This opportunity is ideal for someone who enjoys helping others communicates clearly and wants to build experience in the travel industry while working from home.
Key Responsibilities
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Provide remote assistance to clients via email phone and messaging platforms
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Respond to travel questions in a professional friendly and timely manner
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Support itinerary updates schedule changes and general trip requests
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Share guidance on destinations documentation requirements and travel preparation
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Monitor upcoming reservations and communicate important travel reminders
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Help troubleshoot travel concerns and escalate complex issues when needed
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Maintain accurate notes and follow internal service procedures
Ideal Candidate
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Strong written and verbal communication skills
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Customer service hospitality or support experience preferred (not required)
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Organized dependable and detail-oriented
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Comfortable working independently in a remote environment
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Able to learn new systems and processes quickly
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Basic computer and internet navigation skills
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Interest in travel and helping people
Work Environment & Requirements
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Remote/work-from-home position
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Reliable internet connection and computer required
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Must be authorized to work in eligible hiring regions (location restrictions may apply)
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Flexible availability including some evenings or weekends depending on client needs
What We Offer
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Fully remote position
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Flexible schedule options
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Training provided no prior travel experience required
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Ongoing mentorship and team support
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Advancement opportunities within the organization
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Access to travel industry resources and discounts
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Collaborative and positive remote team culture
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
