Customer Service Representative

An Amazing Career Opportunity fora Customer Service Representative II!!

Location: Sao Paulo Brazil

Job ID: 45030

HID Global is seeking a reliable consistent and disciplined team member to join our growing Global Customer Service team. If you like to work within a fast-paced environment ensuring that customers get the support they need through all phases of their ordering experience this is the role for you. The ideal candidate is committed to operational excellence always demonstrates professional communication and understands the importance of punctuality predictability and process compliance. You will be responsible for building and maintaining relationships with all the customers in your assigned regions and you will play a key role in ensuring a highquality customer experience across all stages of the order cycle while maintaining strong alignment with Sales Operations and Finance.

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced reliable access control solutions. From cutting-edge readers credentials and controllers to mobile and biometric technologies HID PACS empowers organizations worldwide to protect their people property and assets with scalable high-quality solutions.

This is more than just a job its your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference Join us and help shape the future of security.

As our Customer Service Representative II youll support HIDs successby:

• Delivering courteous accurate and proactive customer support while maintaining a consistently professional demeanor.
• Communicating with customersby phone and/or email enters purchase information into the computer system and escalates issues as required.
• Handlingpricing lead times order status shipment tracking part number/product information and format/programming inquiries.
• Verifying all purchase orderswith channel partners to ensure accuracy before booking.
• Contacting customersto follow up on pending orders and confirm purchase order details as needed.
• Generating reportsand sending invoice communications to customers.
• Managing invoice inquiries expediting requests resolving billing issues and scheduling pickups.
• Coordinating with other departmentsto expedite or resolve customer orders issues and concerns.
• Maintaining customer filesto ensure they are up to date.
• Processing RMAsand following the approval process through completion.
• Serving as a liaisonbetween Sales Operations and Finance teams.
• Ensuring customer information accuracyin the CRM system and Oracle eBS for dedicated accounts.
• Developing expertise in HID productsand attends training as required.
• Proactively engagingwith customers and colleagues.

YourExperienceand Background include:

• Previous experience of working within a busy customer services department helping to achieve excellent time management efficient prioritization and delivering superior customer experience; essential
• A minimum of 3 years Customer Service experience preferably in a high technology industry is an advantage.
• Must have a passion to make customer satisfaction their highest priority.
• Clear respectful solutionoriented communication with colleagues customers and leadership.
• Ability to maintain composure and professionalism in fastpaced or highpressure scenarios.
• The ability to perform multiple tasks simultaneously to a high degree of quality/accuracy and be capable of consistently achieving team/department goals and SLAs.
• Must be a solid team player and seek to resolve customer issues interdependently with other areas of the company as needed
• The ability to communicate with customers clearly and effectively by phone whatsapp and e-mail communication.
• Strong alignment with standardized workflows policies and corporate procedures.
• Detail orientation; diligence in follow-up and completion to the satisfaction of our customers

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering allowing for work-life balance

• A vibrant welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply

• Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or part-time job seekers.
• Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly all applicants are reviewed by our Talent Acquisition team. AI is used to support not replace human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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