Customer Success Manager

Guadalajara - Mexico

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Customer Success Manager

Position Type: Full-Time
Location: Remote
Apply here:

About the Role

We are looking for a Customer Success Manager to ensure seamless alignment between customers / clients and the talent delivering work for them. You will be responsible for maintaining communication clarity supporting team performance and resolving operational challenges quickly and professionally.

This position fits individuals with BPO or client-facing operations experience who enjoy balancing people leadership with structured workflow management. Its a mid-level role-more responsibility than a coordinator or team lead but still below senior ops management.

Key Responsibilities

Client Relationship Coordination

Act as a reliable point of contact for day-to-day client needs.
Conduct regular syncs to gather updates clarify priorities and set expectations.
Build trust through consistent communication and timely follow-ups.
Surface concerns early and provide clear actionable recommendations.

Team Guidance & Coaching

Support talent with clarity on tasks responsibilities and expectations.
Provide coaching and guidance to improve performance and communication.
Track attendance workload and overall delivery quality.
Help new hires or transitioning staff get aligned quickly.

Workflow & Operations Oversight

Ensure all deliverables tasks and timelines remain on track.
Maintain and update SOPs as workflows evolve.
Identify operational risks or bottlenecks and escalate appropriately.
Collaborate with internal support teams to close gaps in service delivery.

Issue Resolution & Mediation

Anticipate potential misunderstandings and address them early.
De-escalate issues using balanced communication and objective reasoning.
Protect both client satisfaction and talent stability through fair handling.

Who You Are

Strong communicator with excellent spoken and written English.
Experienced in BPO operations client-facing roles or team leadership.
Highly organized and capable of managing multiple workflows at once.
Empathetic approachable and skilled in building trust with both clients and talent.
Calm under pressure with a solutions-first mindset.

Qualifications

2-5 years of experience in BPO operations account management or team lead/SME roles.
Proven ability in supervising talent or handling client requests.
Strong task management organization and documentation skills.
Ability to maintain structured workflows and follow-through.

Apply here:

Customer Success Manager Position Type: Full-TimeLocation: RemoteApply here: About the Role We are looking for a Customer Success Manager to ensure seamless alignment between customers / clients and the talent delivering work for them. You will be responsible for maintaining communication clarity ...

Key Skills

Bidding
Business Solutions
ABAP
Business Operations
Business Sales
Corporate Marketing

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OpsArmy

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Customer Success Manager

Guadalajara - Mexico

Job Summary

Customer Success Manager

About the Role