Community Services Specialist-Bridge Park

Community Services Specialist Bridge Park

Summary

The Community Services Specialist is responsible for supporting the administrative functions of both the residential and commercial aspects of Bridge Park. Focus areas include entering lease data tracking rent payments processing invoices maintaining excellent tenant relations and overseeing other residential- or commercial-specific processes. This role works closely with the residential commercial and maintenance teams. Crawford Hoying is dedicated to exceptional customer service which includes interactions with residents tenants guests and coworkers. Employees are expected to use their best judgment in determining the most appropriate course of action using customer service as a guiding principle.

Job Responsibilities (responsibilities may include but are not limited to the following)

Administration

Complete monthly variance reports for assigned properties and review them closely with the Community Sales Manager and the commercial leadership team

Manage all RealPage recordkeeping including entering lease data ensuring the accuracy of resident ledgers executing on delinquent accounts and ensuring invoices are correct and submitted in a timely manner

Perform monthly audits of the following:

oLease files

oRenters insurance

oRentable and assignable items (e.g. parking spots storage)

oMarketing collateral including websites and social media

oCommercial tenant collections assisting as needed

oScheduled billing including supporting the commercial team to ensure that scheduled billing is accurate

oLease end-dates including communicating upcoming renewal opportunities with the commercial leadership team

oTenant storefront appearances and signage requirements

Ensure residents and tenants are in compliance with lease terms community rules and policies

Provide any assistance needed to ensure excellent resident and tenant relations and resolve all issues in accordance with company standards; maintain records of each issue and response

In collaboration with the Events Specialist help plan and implement resident retention opportunities and assist with commercial tenant meetings when needed

Maintain emergency binders and community information materials for assigned properties; update as needed

Order and maintain inventory of office supplies for assigned properties

Assist with vendor management

Assist with the budget process and the CAM reconciliation process

Physical Asset Management

Oversee the move-in/move-out inspection process; coordinate with the maintenance team to ensure a timely recondition of residential units

Support the commercial leadership team with the status and needs of any vacant tenant space

Assist the Community Sales Manager and the Facilities Manager with the TurnIt process and scheduling

Ensure the highest level of curb appeal throughout the district

General

Respond to and collaborate with peers in a timely and supportive manner

Identify patterns and problem areas and make recommendations to management on areas of improvement

Effectively prepare for meetings (e.g. create an agenda provide work product and reading materials create a collaborative discussion environment assign and follow up on tasks)

Assist with legal proceedings and evictions as needed

Conduct all duties in accordance with company Fair Housing regulations employment law the Fair Credit Reporting Act EPA and OSHA regulations and all other laws pertaining to residential property management

Perform other duties as assigned

Performance Objectives (objectives include but are not limited to the following)

The 7 Core Values that Crawford Hoying has established to maintain its desired culture

Ownership and accountability

Flexibility and effectiveness when interacting with residents tenants vendors and coworkers

Customer service feedback

Asset net operating income

Strategic approach to problem-solving and troubleshooting

Timeliness and transactional accuracy

Preferred Knowledge Skills Education and Experience

A minimum of 2 years of true property management experience

An understanding of accounting principles and budget processes

Strong analytical organizational problem-solving and multitasking skills

Proficiency with Microsoft Office products

Excellent verbal and written communication skills

A sense of urgency and responsiveness when following up on matters

Exceptional customer service and an ability to develop a rapport with people

An ability to effectively interface across all departments

Negotiation and conflict-resolution skills

An ability to give clear direction and respond to inquiries

Project management skills including planning organizing and coordinating tasks

Valid drivers license

Work Environment

The Community Services Specialist interfaces with external and internal customers residents employees and vendors on a regular basis. Work hours are typically 9:00 am to 6:00 pm. This employee may need to work weekends (Saturday and/or Sunday) from time to time based on needs and must be available to work after hours as needed.

Reporting Structure

The Community Services Specialist reports to the Mixed-Use Community Manager and supports the Community Sales Manager as needed.

Physical Requirements

This employees physical condition and performance must be sufficient for the consistent and successful completion of the responsibilities and professional standards defined for this position. This position frequently requires standing walking sitting reaching with hands and arms stooping kneeling crouching or crawling and may require lifting and/or moving up to 25 pounds. The Community Services Specialist may be required to drive during the course of their day.