Services Renewal Representative III
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
long term partnership with Oracle University customers to ensure they remain successful by realizing the full value of their investment in our learning solutions.
on an exceptional Learning experience with proactive communication with Training Administrators orchestrating the right internal resources and effectively using Customer success Management (CSM) process to track and execute customer learning goals.
customers continues/renews our Learning Subscriptions.
for maintaining a high level of client satisfaction by being a liaison between the customer and Oracle University delivery and product development teams.
product expansion/up sell opportunities.
Renewal risk and work with extended internal teams to create and execute on get well plans.
Responsibilities
- Recommended 5 to 7 years experience in Customer Success/Service roles or Cloud Sales and demonstrated ability building successful customer relationships.
- Strong communication and Presentation skills
- Basic understanding of Cloud architecture.
- Ability to manage complex account situations and lead resolution towards mutual success and partnership
- Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders.
- Passion for customer success.
- Self-motivated team-oriented and focused on exceeding client expectations
- Ability to prioritize multi-task and perform effectively under pressure. First contact for prospects of Oracle business via inbound calls.
- Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Acts as the first contact for many prospects in Oracle business via inbound calls.
- Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Performs database and record keeping activities.
- Able to demonstrate time management basic telesales skills and knowledge of Oracle products and services.
- Goal oriented individual with superior communication skills. Able to complete individual goals as well as work in a team environment. Demonstrated ability to communicate using technical concepts.
- Working knowledge of Oracle products preferred. Professional demeanor. Job duties are varied and complex needing independent judgment. May have project lead role.
Qualifications
Career Level - IC3
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
