Program Lead

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for supporting programs andprojects specific to corporate change initiatives thatimpacthow the bankdoes business provides a product or service or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating influencing and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include deliveringregulatory and executive material and ensuringresults align to program strategy simplificationand new capabilities.

Responsibilities:

• Assists with definingprogram controls processes procedures reporting cadence decision governance structuresand ways of working with key stakeholders
• Partnersclosely with project sponsors cross-functional teams and assigned project managers to develop the scope deliverables required resources work plan budget and timing for newchangeinitiatives
• Supports the execution of defined tasks through tracking of program milestones and their statuses developing program plans and measuring progress against ongoingkey performance indicators
• Analyzes evaluates and overcomesprogram risksand producesprogram reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendorsto perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders toprovide transparency intoproject issues and decisions on services builds positiverelationships asksquestionsandusestools to uncover root causes to challenges identifyopportunities and make recommendations

LOB Job Description:

This job is responsible for supporting Client Protection (CP) programs and projects specific to Consumer and Small Business change initiatives that impact how the bank does business or executes a function. Key responsibilities include project management of critical technology change initiatives from a CP Shared Services (CPSS) perspective. This role requires strong communication influence and negotiation skills to effectively collaborate across all levels of the organization including crossfunctional project teams and key business partners.

CP programs are defined by themes and may include: Authentication Identity Fraud Strategies Claims Digital Self-Service Data Analytics SBO and Digital and Product this role the Program Lead will be the primary contact and liaison for any execution related impacts within the theme. The role requires a strategic mindset and a strong understanding of largescale technology development transformation and change management. Success in this position also demands a customerfocused approach with the ability to use data for transparent execution proactively identify and manage risks and ensure consistent reliable delivery.

Job expectations include delivering highquality regulatory and executive reporting and ensuring outcomes consistently align with program strategy OpEx simplification goals and the development of new capabilities.

The ideal candidate will have a passion for improving both client and employee experience and a background in managing process/ product/ transformational change.

Key Responsibilities:

• Partners with Theme Managers in the strategic planning and execution phases of a project in support of prioritized line of business efforts
• Acts as liaison between Technology the Line of Business Sponsor and other peers/partners to effectively scope size and manage delivery on projects assigned
• Supports the execution of work through tracking of milestones management of issues and project report-outs
• Analyzes evaluates and overcomes program risks effectively communicating this to management and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives where needed
• Works with other program managers to identify risks and opportunities across multiple projects leading them to efficient and timely resolution
• Delivering key initiatives across Client Protection themes
• Partnersclosely with project sponsors cross-functional teams and assigned tech project managers to develop the scope deliverables required resources work plan budget and timing for newchangeinitiatives
• Supports execution of defined tasks through timely tracking of project milestones and related statuses
• Identifies and works to resolveproject risks
• Tracks and maintains CPSS project records in order to accurately report out to managers and stakeholders
• Meet with stakeholders toprovide transparency intoproject issues and decisions
• Buildpositiverelationships byaskingquestions usingtools to uncover root causes to challenges and find solutions for identified opportunities

Areas of Expertise:

Program/Project Management

Reporting

Strategy Planning and Development

Issues Management

Presentation & Communication

Prioritization

Problem Solving

Risk Management

Required Skills

• 2 years Project and/or Change Management experience
• Ability to effectively communicate via written verbal and presentation with executive leaders managers peers and business partners on deliverables timelines and support needed
• Strong organizational skills and the ability to manage multiple priorities in a complex fast paced environment without sacrificing quality or timeliness
• Ability to effectively lead and coordinate resources across multiple business units within the bank in a crossfunctional environment

Desired Skills

• Bachelors degree
• Leadership experience
• Working knowledge of Agile Framework
• SAFe 6 Product Owner/Product Manager certification
• Project Management certification
• Strong Microsoft Office knowledge and demonstrated delivery
• Industry Claims and/or Fraud Knowledge

Skills:

• Process Design
• Program Management
• Project Management
• Reporting
• Strategy Planning and Development
• Issue Management
• Oral Communications
• Presentation Skills
• Prioritization
• Problem Solving
• Performance Management
• Process Performance Management
• Process Simplification
• Risk Management
• Workforce Planning

**** Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy

Hours: Monday - Friday 8am - 5pm EST (flexible based on business need including evenings and weekends surrounding Technology Integrated Releases.)

Shift:

Hours Per Week: