Digital Technology Degree Apprentice

About Sharp UK:

Sharp UK is part of the global Sharp Corporation a well-established technology business with a long history of the UK Sharp delivers a broad range of business technology solutions supporting organisations across the public and private sectors. Sharp UK specialises in office and workspace technology including managed print services visual solutions IT services cloud and digital workplace solutions. The business works closely with customers to improve productivity efficiency and sustainability through smart connected technology. With a strong focus on innovation customer experience and sustainability Sharp UK continues to evolve its offering to support modern digital-first workplaces. Employees benefit from being part of a collaborative forward-thinking organisation that values development technical expertise and long-term careers.

About the role:

Reporting directly to the Service Delivery Manager you will collaborate with the team onsite to deliver exceptional Sharp Services to a diverse client this role you will take ownership of managing issue resolution and client communication ensuring a seamless experience that drives customer satisfaction retention and growth.

Responsibilities:

• Own and manage support tickets - ensuring timely updates regarding progress so clients feel confident their issues are being investigated and resolved
• Meet agreed key performance indicators (KPIs) - to maintain a consistently high standard of service across Sharp
• Commit to personal development - actively enhancing technical knowledge and proficiency
• Organise and prioritise daily tasks - to deliver service aligned with client expectations
• Communicate professionally and positively - with colleagues and clients fostering effective information exchange
• Act as an ambassador for Sharp - promoting and maintaining the Sharp & the clients reputation through every interaction

Required skills:

• Communication - strong interpersonal and social skills
• Adaptability
• Professional
• Problem solving
• Driven to develop your IT skills
• Client service focused
• Excellent written and verbal communication skills
• Basic technical awareness if technologies within the IT field
• Experience using Microsoft Windows and/or MacOS based workstations

In addition the following experience would be beneficial:

• Basic awareness of Microsoft Server and Desktop Operating Systems and the roles they play within an infrastructure
• Basic awareness of Microsoft Cloud technologies (365 and Azure)
• Basic awareness of virtualisation networking and firewalls
• Basic awareness of backup and anti-virus software
• Awareness of Remote Monitoring and Management tools

Entry requirements:

Standard entry requirements:

• Full-time employment in a relevant role
• Level 3 qualifications in STEM subjects (e.g. 2 A Levels BTEC Diplomas Apprenticeship or equivalent)

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week

Benefits:

• 26 days annual leave
• Pension scheme
• Various lifestyle discount options - gym cycle to work taste card

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.