Product Manager, BEES Care
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Dreaming big is in our DNA. Its who we are as a company. Its our culture. Its our heritage. And more than ever its our future. A future where were always looking forward. Always serving up new ways to meet lifes moments. A future where we keep dreaming bigger. We look for people with passion talent and curiosity and provide them with the teammates resources and opportunities to unleash their full potential. The power we create together when we combine your strengths with ours is unstoppable. Are you ready to join a team that dreams as big as you do
Actual base pay will depend and vary based on factors such as individual experience and skills of the applicant.
BONUS:Bonus at Target: $ 24000
This role may also be eligible for discretionary long-term incentive awards.
Variable Compensation opportunities are contingent on individual performance and overall business resultspursuant tothe Bonus Plan; listedamountare targeted values and notguarantees.
VACANCY TYPE:This posting reflects a vacant position
COMPANY:
Founded over 175 years ago Labatt is one of Canadas founding businesses and its leading brewer. We are proud of our history and our heritage in Canada and we remain committed to brewing great-tasting high-quality beers that have satisfied beer drinkers for generations. Labatt has created exciting experiences with consumers through iconic brands like Budweiser Bud Light NÜTRL Michelob Ultra Corona Stella Artois and many more. Through our broad portfolio we are truly a national brewer with over 3600 employees a portfolio of more than 60 quality beers and beyond and 10 breweries from coast-to-coast we are proud to serve Canada and the communities we call home.
ROLES & RESPONSIBILITIES
The BEES Care Manager owns Customer Service & Customer Satisfaction in BEES. This role ensures we are set up for success by managing the overall CXC & Customer NPS processes & strategy. They focus on monitoring performance gathering insights to generate tangible actions and manage theNet Promoter Score (NPS) program to capture customer feedback and drive service enhancements. Working closely with customer service teams data analysts and product specialists the BEES Care Manager will help ensure that BEES Care delivers a consistent high-quality experience for our Quebec customers whileidentifyingopportunities to improve efficiency and satisfaction.
- Owns BEES Care strategy priorities and targets
- Leads roadmap management and longterm process improvement strategy
- Represents Care in executive national and global governance forums (Steerco PRs global meetings)
- Owns NPS strategy and governance (quarterly reviews customer service pillar)
- Leads crossregional and crossfunctional alignment (QC West NFLD; B2B OTC Credit Distribution Marketplace)
- Owns product and Care communications (updates newsletters knowledge strategy)
- Defines Care partnerships and initiatives (Club B DC strategy implementation alignment)
SKILLS & EXPERIENCES
- Minimum of 3 5 years of experience in business commerce or project management ideally focused on sales operations or technology implementation
- Experience incustomer service operations business analysis or a similar role.
- Experience infieldsales is preferred
- Analytical mindset with the ability to interpret data andidentifyactionable insights.
- Excellent communication and interpersonal skills with the ability to work effectively with cross-functional teams.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excel and Power Point experience
WHY LABATT:
As one of Canadas Top 100 Employers Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating A Future With More Cheers. We are always looking to serve up new ways to meet lifes moments dream big to move our industry forward and make a meaningful impact in our communities. We believe in brewing up a future that everyone can celebrate and share.
EQUAL OPPORTUNITY EMPLOYER
At Labatt Breweries of Canada we are an equal opportunities employer and we are committed to maintaining a welcoming safe and inclusive environment for every person regardless of age race ethnicity nationality sexual orientation gender identity and expression religion neurodivergence or disability status.
REQUIRE ADDITIONAL ASSISTANCE
Labatt Breweries of Canada is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.
Labatt Breweries will never ask you for money or reimbursement of training fees as part of our recruitment email communication you receive as part of the application or onboarding process will come from email address. If you have any questions or concerns please email the recruitment team at
AI DISCLOSURE:
We may use artificial intelligence tools toassistwith scheduling interviews and managing screening times. We do not use AI to evaluate applicants or make decisions during the interview process. All candidate assessments and hiring decisions are made by our recruitment and leadership teams.
Follow us:
Instagram @ labattbreweries
LinkedIn @ Labatt Breweries of Canada
#LI-PS1
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Labatt Breweries is one of Canada’s founding businesses and its leading brewer. Our roots go back 175 years to a single small brewery founded by John Kinder Labatt in London, Ontario in 1847 – where our hometown brewery still stands. Today, we are truly a national brewer. With over 3, ... View more
