Group Housing and Billing Manager

JOB SUMMARY

Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts both on the phone and in an operational environment including any contractual obligations. Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract verifying documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry. Manages the day-to-day operations of accounts receivables ensuring that invoices being sent out are correct and dispersed in a timely manner. Follows up on any delinquent accounts. Researches and decides upon credit authorization for incoming customers.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 5 years experience in the sales and marketing guest services front desk or related professional area.

OR

2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 3 years experience in the sales and marketing guest services front desk or related professional area.

CORE WORK ACTIVITIES

Managing Group Housing Operations

Manages the operational preparation for all group bookings including guest deposits room blocks rooming list cutoff dates waitlist overflow accommodations rooming requests contact relationships and ticketing needs.

Checks for accuracy on all booking sheets contracts to verify that they are in accordance with operational guidelines (e.g. inventory availability rate structure and operating procedures such as deadlines for deposits rooming list).

Maintains organized accurate files on each group account and monitors of the course of action for each account daily.

Provides various reports and communications to Sales Convention Services Director of Call Center Travel Industry Sales Front Office and Accounting.

Acts as primary Rooms Division contact in advance planning meeting communicating all pertinent information to the Rooms Division Revenue Management and Accounting.

Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract verifying documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory for availability and any discrepancies will be communicated to the client at the time of rooming list entry.

Attends Pre-Convention Meetings Bill Reviews and site visits for assigned groups.

Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts both on the phone and in an operational environment including any contractual obligations.

Demonstrating and Applying Accounting Knowledge to Credit Management Issues

Demonstrates knowledge of job-relevant issues products systems and processes.

Uses computers and computer systems (including hardware and software) to program write software set up functions enter data or process information.

Keeps up-to-date technically and applying new knowledge to your job.

Stays knowledgeable of accounts receivable system.

Assisting in Managing Work Projects and Policies

Generates and provides accurate and timely results in the form of reports presentations etc.

Compiles codes categorizes calculates tabulates audits or verifies information or data.

Completes accounts receivable period end closing functions and procedures; credit and period end reporting.

Upholds the policies and procedures outlined in the credit policy.

Interacts with sales and catering staff for timely credit decisions on incoming customers.

Providing Exceptional Customer Service to all Guests and Customers

Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customers needs and recommending appropriate features and services that best meet their needs.

Supports the companys Service and Relationship Strategy driving customer loyalty by delivering service excellence throughout each customer experience.

Services customers in order to grow share of the account.

Additional Responsibilities

Utilizes intranet for resources and information.

Performs other duties as assigned to meet business needs.

Provides information to supervisors and co-workers by telephone in written form e-mail or in person.

Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures and efficient control and utilization of financial resources.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates executives peers and subordinates on relevant information in a timely manner.