Customer Service Rep

Traverse City, MI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description Template:

At GFL our goal is to invest in our people and provide opportunities to grow for life!
Our employees are affectionately known as team green a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

15 days of paid time off
4 medical plan options including an HSA with employer contribution & match program
401(k) with an employer match
Paid holidays
Employee Assistance Program with free counseling services.

GFL Environmental is looking for a talented CSR to join our team in Gainesville FL. The Customer Service Representatives will provide outstanding service to our customers by responding to a high level of inbound customer calls inquiries and requests which may require research and investigation to reach resolution. The CSRs will actively engage customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt respectful and courteous manner.

Key Responsibilities:

Provide excellent customer service and professionalism to all customers via telephone email and web support
Answer or place calls to customers to learn about and/or address their needs concerns or other issues with products or services
Respond efficiently and accurately to customers explaining possible solutions and ensuring our customers feel supported and valued
Receive and resolve within established guidelines customer questions and concerns
Answer incoming and make outbound customer telephone calls
Engage in active listening with customers confirming or clarifying information and diffusing escalated situations as needed
Build instant rapport with customers and lasting relationships with other call center team members based on trust and reliability
Utilize job-specific software databases scripts and tools appropriately when addressing a variety of different topics presented by customers
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
Engage with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs
Participate in training and other learning opportunities to expand knowledge of the company products sales and services and performs any other duties needed to help drive our vision fulfill our mission and/or abide by our core values
Maintain a positive attitude and promote GFL by focusing on cooperation employee partnership and positive telephone and email interactions
Perform other duties and responsibilities as required or requested by management

Knowledge Skills and Competencies:

2 years of high volume customer service experience preferably in a call center environment
High School Diploma or GED
Able to implement solutions to general and specific customer concerns
Able to work in fast-paced environment meet time deadlines and perform under pressure
Good organizational and record keeping skills
Able to speak and communicate effectively with customers and employees both verbally and in writing
Basic Proficiency in Microsoft Outlook Microsoft Word and Excel
Good problem solving ability
Excellent data entry skills

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

We thank you for your interest. Only those selected for an interview will be contacted.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.