Field Service Team Leader South East

Romford - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Crownis one of the worlds largest material handling companies with a reputation for award-winning product design advanced engineering & technology as well as superior after-sales service. For 80 years Crowns business philosophy has utilised vertically integrated processes to design manufacture and distribute forward-thinking innovative solutions that improve customers productivity and operating efficiency. Crown produces a broad range of forklifts batteries and chargersas well as automation solutionsand fleet management technologies and warehouse solutions products and design services.

Since its founding in 1945 the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise:When every minute matters customers can count on Crown to keep their businesses moving.

Deliver a high level of customer satisfaction; support the FSM in daily field activities including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator forming strong links to both the Field Service Engineering Team and Back Office functions.

The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity as outlined below.

Key Result Areas	Responsibilities
Resource Management	- Review Engineer performance with Field Service Manager monthly. - Review jobs per day. - Review chargeable hours per Engineer. - Review training requirements. - Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk. - Undertake Engineer Audits as required.
Truck Installations	- Effectively manage specialist trucks installations. - Monitor and adhere to outlined budgeted costs. - Carry out detailed and timely site surveys prior to installations. - Ensure all Method Statements and Risk assessments are up to date and adhered too.
Profit and Loss	- Monitor costs and revenues with the FSM. - Support in achievement of targeted PMs in the month complete and achieved within targeted PM times. - Maximise First Time Fix by supporting the FSM.
Operational Efficiency	- Develop a comprehensive understanding of Crown systems.
Safety and Risk Management	- Lead by example in promoting a safe working environment for all.

Essential Skills:

Must hold full UK Driving Licence.
Proficient in fault-finding and repair.
Educated with an ability to achieve a grade C in English and maths at GCSE.
Experience of Health & Safety requirements working in a workshop practice.
Commitment to continuing personal and professional development.
Excellent organisational skills resourceful and solution driven.
A high standard of accuracy and attention to detail.
Ability to multitask prioritising workloads to work to tight deadlines.
Ability to work independently or in a team.
Clear communication skills oral and written.
Consultation and negotiation skills.
Flexibility to cope with diverse needs of the post.
Highly motivated and possessing a resilience to work under pressure.

DesirableSkills:

Engineeringqualification.

Hours of Work:	Monday to Friday 08:00am to 16:30pm with 30 minutes lunch.
CompanyVehicle:	A company van and fuel card are provided with the option for private use (subject to tax regulations).
Holidays:	25 daysholiday.
Pension:	Companypension plan.

At Crown we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired fact throughout Crowns history more than 1000 employees have reached a 25-year milestone and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages we invest in our employees knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation we our offer our employees various social benefits including but not limited to:

Company van plus fuel card private use of company vehicle (subject to tax regulations)
Company pension plan.
25 days annual leave plus bank holidays.
Door to door payment.
Support with tooling
Excellent discount scheme with access to the best perks from some of the UKs biggest brands.
TellUsHealth programme.

Please contact us via our website at:

Crown Lift Trucks Ltd
Karen Callander
Rutherford Road
Basingstoke
RG24 8PD

If you have any further queries regarding this job please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd on or via

Required Experience:

Unclear Seniority