Customer Service Officer

London - UK

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

3 Month Contract With A Local Authority

Job Purpose

To deliver high-quality responsive and customer-focused service to residents by handling a high volume of enquiries within a fast-paced Contact Centre environment. The postholder will ensure queries are resolved efficiently and professionally while contributing to a positive customer experience and supporting the wider organisational objectives.

Key Accountabilities

Respond to a high volume of inbound calls and customer enquiries in a professional and timely manner.
Provide accurate information and resolve resident queries at first point of contact wherever possible.
Escalate complex or sensitive issues to the appropriate team when required.
Maintain accurate and detailed records of customer interactions on internal systems.
Meet individual and team performance targets including call handling and service standards.
Work collaboratively with colleagues to ensure consistent and high-quality service delivery.
Adapt to changing priorities service demands and shift patterns as required.
Maintain confidentiality and handle sensitive information appropriately.
Promote a positive image of the organisation through courteous and helpful communication.

Requirements

Strong verbal communication and active listening skills.
Excellent problem-solving ability and attention to detail.
Ability to remain calm and professional in a high-volume fast-paced environment.
Good IT skills and confidence using customer management systems.
Flexible approach to working shift patterns between 8am and 6pm.
A genuine commitment to delivering excellent customer service.

Previous experience in a contact centre or customer service environment.
Experience working with residents or within a public sector environment.

Additional information

Bi-Weekly Payments
36 Working Hours Per Week

3 Month Contract With A Local AuthorityJob PurposeTo deliver high-quality responsive and customer-focused service to residents by handling a high volume of enquiries within a fast-paced Contact Centre environment. The postholder will ensure queries are resolved efficiently and professionally while c...