Assistant Manager Branch Operations
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Job Summary
Some careers open more doors than others.
If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.
Business Descriptor
International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and together with our Private Bank are present across the worlds most important markets booking centres and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Asset Management the investment management business of the HSBC Group invests on behalf of HSBCs worldwide customer base of retail and private clients intermediaries corporates and institutions through both segregated accounts and pooled funds. HSBC Asset Management connects HSBCs clients with investment opportunities around the world through an international network of offices in 23 countries and territories delivering global capabilities with local market insight.
Principal Responsibilities
- To ensure timely and error free reporting of transactions received at the Investor Service Centre.
- Manage customer communication effectively in order to have timely resolution
- Excel in distribution services & investor services with special focus on corporate customers
- Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
- Explore and process efficiency suggestions and contribute to achieve customer delight
- Comply with applicable regulatory requirements on qualifications required for the job profile
- Contribute to the knowledge management initiative of the customer service team.
- Contribution to recruitments / contingency / leave planning
- Ensure compliance to the process manual and FIM
- Excel in the monthly reporting process
- A good understanding of mutual fund/security markets
- Good verbal and written communication team and interpersonal skills
- The inclination to work in a client facing role with a bent of mind for service
- Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service Query Handling
- Knowledge of local language will be an advantage
- Valid NISM certification.
Youll achieve more atHSBC.
HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.
Issued byHSBC Global Asset Management (India) Private Ltd
Required Experience:
Manager
Key Skills
- Corrosion Inspection
- Evaluation
- Drafting
- Activex
- HR Operations
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
