Operational Design & Risk Assurance Customer Journey Expert
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At ING we are transforming the way we manage risk and deliver operational excellence in lending. Were looking for a motivated and detailed-oriented Customer Journey Expert (CJE) to join the Operational Design & Risk Assurance product area with Tribe Lending
In this role you will report directly to the Product Area Lead Operational Design & Risk Assurance and act as a key driver of regulatory change projects across the Lending Tribe with a strong focus on nonfinancial risk management. You will translate regulatory requirements into clear business and process changes coordinate with product teams to ensure successful delivery and embed risk assurance into design of our lending processes. The regulatory topics are related to for example BCBS239 IFRS9 ESG and (non)- financial risk topics in general.
The Team
Youll be part of a cross-functional product area that ensures lending journeys are compliant controlled and efficient. Working with Product Leads Product Managers multiple departments and Risk specialists youll help shape how regulatory requirements and risk frameworks are embedded into day-to-day processes ensuring that ING delivers value to customers while meeting external and internal standards.
Roles and responsibilities
As Customer Journey Expert you will:
- Report to the Product Area Lead Operational Design & Risk Assurance
- Manage and deliver regulatory and nonfinancial riskdriven projects across Tribe Lending ensuring compliance risk mitigation and business readiness
- Translate regulatory and nonfinancial risk requirements (e.g. operational risk Basel IV EGS into customercentric and efficient process journeys
- Identify assess and support the mitigation of nonfinancial risks within lending journeys ensuring risks are appropriately designed out or controlled through preventive and detective measures
- Work with Product Managers and Change Expert to ensure regulatory and non-financial risk requirements are embedded in platforms and processes
- Partner closely with Risk Assurance Compliance and other secondline stakeholders to design controlled auditable and sustainable solutions aligned with ING risk frameworks
- Support risk assessments control design testing validation and issue remediation related to nonfinancial risk and regulatory change
- Contribute to maintaining auditready processes by ensuring clear documentation traceability of regulatory requirements and evidence of control effectiveness
- Promote a first time right mindset by driving clarity ownership and alignment across stakeholders to prevent rework and risk materialisation
- Act as a role model for INGs Orange Code behaviours- take it on and make it happen help others succeed and always stay one step ahead.
How to succeed
Were hiring you for your potential and vision. Our expectation is that youll stay curious keep learning and lead with return well back you to grow into an even stronger version of yourself. This role requires a blend of regulatory and non-financial risk awareness delivery skills and collaboration. Youre comfortable working in a complex environment engaging stakeholders across business and risk and ensuring that changes are well understood and implemented.
The skills and experience were seeking:
- Experience in regulatory change risk and operational design
- Strong analytical and problem-solving skills
- Ability to translate complex requirements into simple executable journeys
- Detail orientation with a focus on compliance and risk assurance
- Excellent collaboration and communication skills across functions
- Resilience and flexibility to manage multiple priorities.
- A mindset that combines ownership teamwork and continuous improvement.
- An AI first mindset in terms of driving regulatory change and non-financial risk mitigation
Rewards and benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands
The benefits of working with us at ING include:
A salary tailored to your qualities and experience
24-28 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS) 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward
Discover what we do and what we can offer you.
Questions
Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.
Key Skills
About Company
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